Request the ITSM Roles plugin (com.snc.itsm.roles) to activate the ITSM Roles — Incident Management plugin (com.snc.itsm.roles.incident_management) to gain more control over the access that different service desk agents, technicians, and managers have within your Incident Management process.

1. Navigate to System Applications > All Available Applications > All.
2. On the All Applications page, click Request Plugin to open the request form on HI.

   

3. On HI, select to be redirected to the HI Service Portal Service Catalog.

   

4. On the Activate Plugin request form, fill in the fields.

   Field	Description
   Target Instance	Instance on which to activate the plugin.
   Plugin Name	Name of the plugin to activate.
   Specify the date and time you would like this plugin to be enabled	The date and time must be at least two business days from the current time. Note: Plugins are activated in two batches each business day in the Pacific time zone, once in the morning and once in the evening. If the plugin must be activated at a specific time, enter the request in the Reason/Comments field.
   Reason/Comments	Information that would be helpful for the ServiceNow personnel who are activating the plugin. For example, if you need the plugin activated at a specific time instead of during one of the default activation windows, specify it in the comments.

5. Click Submit.