[major_incident_manager]

• Initiate the major incident process by assessing and approving major incident candidates or creating a major incident.
• Reject a major incident candidate.
• Demote a major incident after it is accepted so that the incident can be handled as a regular incident.
• Maintain the ownership and accountability for the life cycle of the incident.
• Identifies the users and groups to be involved in the resolution activities.
• Creates adhoc communication plans and tasks.
• Edits a communication plan that is attached to a major incident.
• Close a major incident.

This role inherits the ia_admin role.

[communication_manager]

• Manages communications for major incidents and is responsible for communicating with all stakeholders.
• Creates adhoc communication plans and tasks.
• Edits a communication plan that is attached to a major incident.

[incident_manager]

• Manages incident properties and major incident trigger rules.
• Can create and edit Communication Plan Definitions.

[major_incident_trigger_rule]