You can copy or create child incident without manually entering the value of all the fields in the new incident. The Copy Incident functionality copies the details of an existing incident record to a new incident record. The Create Child Incident functionality copies the details of the parent incident and links the new incident to the parent incident.

1. Navigate to Incident > Open.
2. Open an existing incident that you want to copy or from which you want to create a child incident.
3. Do one of the following:

   Option	Action
   Copy an incident	Click and then click Copy Incident. Note: After the incident is copied, the Work notes field of the new incident is updated with the following message: Created from a similar incident: INCXXXXXX.
   Create a child incident	Click and then click Create Child Incident. Note: Ensure that you have Incident -> Parent Incident related list and the Parent Incident field is added to the incident form. The incident from which you have created the child incident is the parent incident for the child incident.

4. Fill out the other fields, as required.
5. Click Submit.
   The default fields and related lists that are copied from the parent incident are:

   From where	What are copied
   Fields	Category Subcategory Business Service Configuration item Impact Urgency Assignment group Short Description Description Related lists Caused by Change Location Company Problem Change Request Parent incident Note: If the problem, change, or the parent incident is not active, then details of those fields are not copied.
   Related lists	Affected CIs Impacted Services Note: Affected CIs (task_ci) and Impacted Services (task_cmdb_ci_service) are available by default. You cannot add any other table in this field but you can remove any of the default values.

   Note: You can enable the options as well as add or remove fields or related list using the copy incident and create child incident properties in Incident > Incident Properties.