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Create a service model

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Create a service model

Create a service model for all of the services your organization wants to monitor.

Before you begin

Role required: model_manager

About this task

A service model is a class of product models to define Software as a Service (SaaS) products. It defines the service and contains the different attributes, choices, and components that can be configured to a customer’s specifications.

Service models have a specific model category called Application Service, which links a service model to the Application Service CI class.

There are two ways of creating a service model.


  1. Perform one of the following actions.
    • Navigate to Product Catalog > Product Models > Service Models > New.
    • Navigate to Product Catalog > Product Models > All Models > New > Service.
  2. Fill out the fields on the form.
    Table 1. Service Model form
    Field Description
    Name Name for the service model.
    Model categories By default, the model category is Application Service.
    Status Status of the service model. A service model can be In Production, Retired, or Sold.
    Short description Short description for the service model.
  3. Click Submit.