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Continual Improvement Management

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Continual Improvement Management

Use the ServiceNow® Continual Improvement Management (CIM) application to request improvement opportunities, and implement phases and tasks to meet performance goals, track progress, and measure success.

An improvement initiative consists of:
  • Goals to measure success
  • Phases to organize work effort
  • Tasks with specific actions to complete

To learn more about how your ServiceNow instance supports Continual Improvement Management, see Continual Improvement Management overview for a general understanding of the application and how it is used.

Listen to this 24-minute podcast for a discussion of the Continual Improvement Management application.

Start an improvement

For continual improvement in your environment, select an activity.
CIM LandingImprovement initiative requestImprovement initiative implementationContinual Improvements workbench

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