Thank you for your feedback.
Form temporarily unavailable. Please try again or contact docfeedback@servicenow.com to submit your comments.

Assign skills after completing an assessment

Log in to subscribe to topics and get notified when content changes.

Assign skills after completing an assessment

Automatically assign skills to trainees for specific skill levels based on the training they have completed. For example, if a trainee completes training for learning Japanese at an expert level, then the skill level 'expert' can be assigned to the trainee.

Before you begin

Role required: sn_coaching.coach and sn_coaching.admin

About this task

You can associate skills with coaching opportunities, coaching assessments, or coaching recommendations. When a trainee completes a coaching assessment, you can automatically assign the skill the trainee has acquired during that coaching opportunity.

The coaching assessments generated from coaching opportunities award the skills to the trainee after the assessment is complete. If the assessment is configured to include recommended learning, the skills associated with recommendations are also added to the assessments.

Procedure

  1. Perform any of the following actions:
    ToDo this
    Associate skills with coaching opportunities
    1. Navigate to Coaching > Coaching Opportunities.
    2. Select the record for which you want to associate a skill and skill level.
    3. In the Skills Awarded by Opportunity related list, click New.
    4. In the Skill field, click the lookup icon and select the skill to associate with this opportunity.
    5. In the Skill level field, click the lookup icon and select the skill level for this opportunity.
    Associate skills with coaching assessments
    1. Navigate to Coaching > Coaching Assessments
    2. Select the record for which you want to associate a skill and skill level.

      The Award skills on completion check box must be enabled for the skills to be automatically awarded when an assessment is complete.

    3. In the Skills Awarded by Assessment related list, click New.
    4. In the Skill field, click the lookup icon and select the skill to associate with this assessment.
    5. In the Skill level field, click the lookup icon and select the skill level for this assessment.
    Associate skills with coaching recommendations
    1. Navigate to Coaching > Recommendations
    2. Select the record for which you want to associate a skill and skill level.
    3. In the Skills Awarded by Recommendation related list, click New.
    4. In the Skill field, click the lookup icon and select the skill to associate with this recommendation.
    5. In the Skill level field, click the lookup icon and select the skill level for this recommendation.
  2. Click Submit.
    You can navigate to the All Awarded Skills related list in a Coaching Assessments record for a trainee to view all skills to be awarded for that trainee. The Source field displays whether the award came from an opportunity, assessment, or recommendation.
Feedback