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    Home New York IT Service Management IT Service Management Coaching

    Coaching

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    Coaching

    The ServiceNow® Coaching application lets you facilitate the coaching of employees using coaching opportunities that you can configure for a critical moment in a process.

    Coaching consistently improves employee performance and processes by providing real-time improvement feedback as well as automated contextual recommendations.

    This 26-minute podcast includes a discussion of the Coaching application, the coaching process, virtual coaching, and building coaching into a workflow.

    Podcast discussion of the Coaching application, the coaching process, and how the application can be used in an organization

    When the coaching moment that you defined in a coaching opportunity is triggered, an assessment for that trainee is generated. The coaching assessment then is assigned to a coach for training or, if the virtual coaching conditions are met, virtual learning content is assigned.

    Coaching can be applied to any task-based process, such as Change Management, Customer Service Management or Incident Management. A non-task or custom table source can also be used for coaching, but you must configure a business rule.

    To gain a general understanding of the application and how it is used, see Coaching overview.

    Start coaching

    To coach users to improve processes in your environment, select an activity.

    CoachingLandingImageDefine a coaching momentAssess a traineeWork with your coach

    Understand Coaching concepts

    • Coaching overview
    • Setting up Coaching and surveys
    • Coaching your trainee
    • Managing your coaching assessments
    • Domain separation and Coaching

    Get help from ServiceNow resources

    • Ask or answer questions in the Coaching community
    • Search the HI Knowledge Base for known error articles
    • Contact ServiceNow Technical Support

    Tags:

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      Coaching

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Coaching

      The ServiceNow® Coaching application lets you facilitate the coaching of employees using coaching opportunities that you can configure for a critical moment in a process.

      Coaching consistently improves employee performance and processes by providing real-time improvement feedback as well as automated contextual recommendations.

      This 26-minute podcast includes a discussion of the Coaching application, the coaching process, virtual coaching, and building coaching into a workflow.

      Podcast discussion of the Coaching application, the coaching process, and how the application can be used in an organization

      When the coaching moment that you defined in a coaching opportunity is triggered, an assessment for that trainee is generated. The coaching assessment then is assigned to a coach for training or, if the virtual coaching conditions are met, virtual learning content is assigned.

      Coaching can be applied to any task-based process, such as Change Management, Customer Service Management or Incident Management. A non-task or custom table source can also be used for coaching, but you must configure a business rule.

      To gain a general understanding of the application and how it is used, see Coaching overview.

      Start coaching

      To coach users to improve processes in your environment, select an activity.

      CoachingLandingImageDefine a coaching momentAssess a traineeWork with your coach

      Understand Coaching concepts

      • Coaching overview
      • Setting up Coaching and surveys
      • Coaching your trainee
      • Managing your coaching assessments
      • Domain separation and Coaching

      Get help from ServiceNow resources

      • Ask or answer questions in the Coaching community
      • Search the HI Knowledge Base for known error articles
      • Contact ServiceNow Technical Support

      Tags:

      Feedback

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