The ServiceNow®
Coaching application lets you facilitate the
coaching of employees using coaching opportunities that you can configure for a critical moment in
a process.
Coaching consistently improves employee
performance and processes by providing real-time improvement feedback as well as automated
contextual recommendations.
This 26-minute podcast includes a discussion of the Coaching application, the coaching process,
virtual coaching, and building coaching into a workflow.
When the coaching moment that you defined in a coaching opportunity is triggered, an assessment
for that trainee is generated. The coaching assessment then is assigned to a coach for training
or, if the virtual coaching conditions are met, virtual learning content is assigned.
Coaching can be applied to any task-based
process, such as Change Management, Customer Service Management or Incident Management. A non-task or custom table
source can also be used for coaching, but you must configure a business
rule.
To gain a general understanding of the application and how it is used, see Coaching overview.
Start coaching
To coach users to improve processes in your environment, select an activity.
Understand Coaching
concepts
Get help from ServiceNow
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