The ServiceNow® Coaching application lets you facilitate the coaching of employees using coaching opportunities that you can configure for a critical moment in a process.

Coaching consistently improves employee performance and processes by providing real-time improvement feedback as well as automated contextual recommendations.

This 26-minute podcast includes a discussion of the Coaching application, the coaching process, virtual coaching, and building coaching into a workflow.

When the coaching moment that you defined in a coaching opportunity is triggered, an assessment for that trainee is generated. The coaching assessment then is assigned to a coach for training or, if the virtual coaching conditions are met, virtual learning content is assigned.

Coaching can be applied to any task-based process, such as Change Management, Customer Service Management or Incident Management. A non-task or custom table source can also be used for coaching, but you must configure a business rule.

To gain a general understanding of the application and how it is used, see Coaching overview.

Start coaching

To coach users to improve processes in your environment, select an activity.

Understand Coaching concepts

• Coaching overview
• Setting up Coaching and surveys
• Coaching your trainee
• Managing your coaching assessments
• Domain separation and Coaching

Get help from ServiceNow resources

• Ask or answer questions in the Coaching community
• Search the HI Knowledge Base for known error articles
• Contact ServiceNow Technical Support