Coaching application lets you facilitate the
coaching of employees using coaching opportunities that you can configure for a critical moment in
Coaching consistently improves employee
performance and processes by providing real-time improvement feedback as well as automated
This 26-minute podcast includes a discussion of the Coaching application, the coaching process,
virtual coaching, and building coaching into a workflow.
When the coaching moment that you defined in a coaching opportunity is triggered, an assessment
for that trainee is generated. The coaching assessment then is assigned to a coach for training
or, if the virtual coaching conditions are met, virtual learning content is assigned.
Coaching can be applied to any task-based
process, such as Change Management, Customer Service Management or Incident Management. A non-task or custom table
source can also be used for coaching, but you must configure a business
To gain a general understanding of the application and how it is used, see Coaching overview.
To coach users to improve processes in your environment, select an activity.
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