Benchmarks

The ServiceNow® Benchmarks application gives you instant visibility into your key performance indicators (KPIs) and trends, as well as comparative insight relative to industry averages of your peers. You can contrast the performance of your organization with recognized industry standards, view a side-by-side comparison of performance with global benchmarks, and implement recommendations for improved performance.

Explore

Benchmarks overview
Benchmark KPIs
Domain separation and Benchmarks

Set up

Enable Benchmarks
Enable a benchmark KPI

Administer

Link or customize a benchmark KPI
Drill down within benchmark KPI data

Use

Benchmarks dashboard
View benchmark KPI data
Benchmarks KPI performance trend and recommendations
ITSM dashboards

Troubleshoot and get help

Benchmarks troubleshooting
Ask or answer questions in the Benchmarks forum
Search the HI Knowledge Base for known error articles
Contact ServiceNow Technical Support

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