The ServiceNow® Asset Management application integrates the physical, technological, contractual, and financial aspects of information technology assets.

Note: Beginning with the Now Platform® Washington DC release, we will provide limited support for the Asset Management Core UI interface. While it remains active in your instance, including when you upgrade to a new Now Platform release, we encourage you to move to the new workspace experience. For more information, see KB1584548, Exploring Asset Management Workspace and Next Experience UI.
Asset management business practices have a common set of goals.
  • Control inventory that is purchased and used.
  • Reduce the cost of purchasing and managing assets.
  • Select the proper tools for managing assets.
  • Manage the asset life cycle from planning to disposal.
  • Achieve compliance with relevant standards and regulations.
  • Improve IT service to end users.
  • Create standards and processes for managing assets.

Most successful ITAM programs involve various people and departments, including IT, finance, services, and end users.

Asset Management and the Configuration Management Database (CMDB) are related, but have different goals. Asset Management focuses on the financial tracking of company property. Configuration management focuses on building and maintaining elements that create an available network of services.