Maps offer you a visualization of data on configuration items (CIs) comprising application services, and relations and
connections between these CIs.
A new map is created every time you manually create an application service or map an application service using Service Mapping. The system updates the map
every time you add CIs to the application service or when Service Mapping runs discovery for CIs
belonging to this application service.
The following user interface
screens refer to application services as
business services: Business Service Group Responsibilities, Approve, Service Mapping
Properties, and Service Map Planner.
Information and actions available on a map depend on your role:
- As a Service user [app_service_user] or Service Mapping user [sm_user], you can view
the map in the View mode.
- As a Service administrator [app_service_admin] or Service Mapping administrator [sm_admin], you
can view application services in View
mode and modify services in Edit mode.
- As a Service Mapping administrator
[sm_admin], you can view discovery messages and errors generated by Service Mapping and modify services in the
- As a Service owner [sm_app_owner] role, you can review, provide feedback, and approve
services discovered using Service Mapping
in the View mode.
Also, actions and information related to automatic discovery using Service Mapping are not available for CIs that
Service Mapping cannot discover. For
example, you do not see the tab for Discovery Messages for a manually created application service that Service Mapping does not discover.
Aside from the map itself, the map window also displays the Properties pane and tabs with
You can navigate to a different application service
map directly from this
window by selecting it from the list:
By default, the entire map is shown in the center of the visible map area of the window. You
can zoom in and out as well as position the map depending on which segment of the map you must
see using these controls:
You can also click anywhere in the map area and drag the required segment of the map into
the visible area.
You can view changes made to an application service as a whole and to
individual CIs belonging to a service by choosing a time range. For more information, see View the change history of application services.
Map elements and their appearance
Every map consists of icons representing CIs and arrows that represent the connections between
Some map elements can contain other elements such as in the case of application clusters. On
the map, application clusters appear as a stack of CIs with the plus (+) symbol next to it. The
cluster label shows the number of CIs in this cluster with the multiplication sign.
When the CI has inclusions, the CI icon has the plus (+) symbol next to it and shows the
contained application when you expand it.
An OS cluster appears as a CI with the plus (+) symbol and the number of CIs in this
CI attributes and CI-related messages
When a map is loaded and no elements are selected, the Properties pane shows the details of
this application service.
A selected device, application, or connector appears in blue and is highlighted. Information
about the selected map element is displayed in the Properties pane on the right of the map. The
Properties pane contains the links to the Detailed Properties page.
The attributes for the server hosting applications and applications themselves are shown
separately inside the Properties pane.
If there is any information related to the selected CI or connection, it is highlighted on the
tab at the bottom of the window.
When you select information on a tab at the bottom of the map window, the related CI displays
You can show additional information for a CI or application service itself by displaying its
related records such as alerts, outages, incidents, and problems. If you enable this feature,
record indicators appear next to relevant CIs and next to the application service name. Records themselves
are displayed on the tabs at the bottom of the map window.
Customize a map view to exclude irrelevant information and increase
as described in Modify view for an application service map.
To open this application service
in Event Management
and view alerts on CIs that
are part of the application service
click Monitor Service
at the top of the window.