See more and do more with IT Operations Management

Accelerate your cloud strategy with IT Operations Management. You'll improve your organization's cloud utilization, drive down costs, automate recommendations to right size, shut down resources based on business hours, automate requests, and aid in approvals and governance of the infrastructure that supports native cloud environments.

View and download the full infocard for a highlight of IT Operations Management features.

	Get visibility into your infrastructure and services Take charge of your infrastructure and services from one source. Improve service quality, strengthen change processes, reduce risk, optimize your infrastructure spend, and minimize software compliance issues.
	Avoid and solve service issues effectively Free up your IT staff from time-consuming, error-prone tasks and drive down service outages with AIOps. Accelerate issue resolution with relevant and contextual change, problem, and incident data.
	Accelerate cloud strategy and reduce costs Accelerate cloud implementation with a streamlined, responsive, and intuitive self-service cloud resource portal and non-intrusive policy guardrails. You can reduce your costs by right-sizing your cloud resources to match your organization's usage and by automatically turning off cloud resources outside of working hours.

Get visibility into your infrastructure and services

Instantly see the service impact of your infrastructure issues and changes, simplify root-cause analysis, and reduce mean time to repair (MTTR). End-to-end discovery and service mapping gives you an accurate, up-to-date CMDB view of your IT infrastructure and services. The resulting complete and reliable record is used by other ServiceNow applications, such as ITOM Health, ITOM Optimization, and Software Asset Management. In this way, you can improve service quality, strengthen change processes, reduce risk, optimize infrastructure spend, and minimize software compliance issues. For more information, see ITOM Visibility.

Avoid and solve service issues effectively

ITOM Health uses the power of AIOps to turn events into actionable alerts. You'll be able to pinpoint service issues and rapidly identify and remediate the root cause. Unlike legacy event management systems, which are static and rule based, ITOM Health applies machine learning and advanced analytics to correlate events, adapting automatically to rapidly evolving virtualized and cloud environments. For more information, see ITOM Health.

Accelerate cloud strategy and reduce costs

Reduce costs by identifying and automatically correcting cost optimization targets, including areas of high spend and stranded cloud assets. Implement automated cloud provisioning to establish an effective cloud governance model. For more information, see ITOM Optimization.

Get started

• Work with an implementation specialist to achieve your desired business outcomes. To learn more, visit the Customer Success Center.
• Choose the training that’s best for you at the Now Learning center.