ServiceNow®
ITOM Health product includes the ServiceNow®
Event
Management application and the ServiceNow®
Operational
Intelligence application, which together help you to
track and maintain the health of services in your
organization.
Features of ITOM Health
- Event Management
-
Event Management gathers alerts from infrastructure events captured by
third-party monitoring tools. Event Management uses IT-related information
gathered by Discovery to map alerts to configuration
items. Based on the collected information, Event Management then provides
dashboards showing a consolidated view of all service-impact events.
- Operational Intelligence
-
Use Operational Intelligence to
proactively analyze your IT infrastructure to spot issues and prevent service outages.
Using advanced machine learning to analyze information about your IT infrastructure,
the application automatically determines dynamic thresholds and identifies anomalies
that may indicate potential service outages.
Using guided setup to implement IT Operations Management applications
IT Operations Management Guided Setup
provides a sequence of tasks that help you configure IT Operations Management applications on
your ServiceNow instance. To open IT Operations Management guided setup,
navigate to . For more information about using the guided
setup interface, see Using guided setup.
