Raw metric data, collected by data sources (such as SCOM) needs to reach the Operational Intelligence MID Server, where Operational Intelligence can process and analyze it. You can set up Operational Intelligence to receive raw metric data from external data sources using either pull or push mechanism.

Using either method (pulling or pushing) requires the configuration of the Operational Intelligence Metrics MID Server extension. The main roles of this extension are to normalize the raw data, and to detect any anomalies. The normalized data and anomalies (if above the specified threshold), are then transmitted to the instance.

Some of the steps for setting up Operational Intelligence, must be completed regardless of the method used. Other steps depend on the method used for transmitting data between the data source and the MID Server:

Watch the Event Management | Collecting Events and Metrics short video about using MID Servers for pulling and pushing metric data.

In an initial setup, you can use an automated setup to automate many of the setup tasks. For example, to create a MID Server distributed cluster that contains a single Operational Intelligence MID Server. The following video describes the manual steps for setting up Operational Intelligence.

Operational Intelligence guided setup provides a sequence of tasks that help you configure Operational Intelligence on your ServiceNow instance. To open Operational Intelligence guided setup, navigate to Guided Setup > ITOM Guided Setup, and click Continue. Then scroll to Operational Intelligence, and click Continue. For more information about using the guided setup interface, see Using guided setup.

Alternatively, you can complete the following procedure.