Product documentation Docs
    • English
    • Deutsch
    • 日本語
    • 한국어
    • Français
  • More Sites
    • Now Community
    • Developer Site
    • Knowledge Base
    • Product Information
    • ServiceNow.com
    • Training
    • Customer Success Center
    • ServiceNow Support Videos
  • Log in

Product documentation

  • Home
How search works:
  • Punctuation and capital letters are ignored
  • Special characters like underscores (_) are removed
  • Known synonyms are applied
  • The most relevant topics (based on weighting and matching to search terms) are listed first in search results
Topics are ranked in search results by how closely they match your search terms
  • A match on the entire phrase you typed
  • A match on part of the phrase you typed
  • A match on ALL of the terms in the phrase you typed
  • A match on ANY of the terms in the phrase you typed

Note: Matches in titles are always highly ranked.

  • Release version
    Table of Contents
    • IT Operations Management
Table of Contents
Choose your release version
    Home New York IT Operations Management IT Operations Management ITOM Health Event Management Administer events Event collection configuration Configure event collection that uses pull operation Configure SAP Solution Manager connector SAP configurations enabling the SAP Solution Manager connector

    SAP configurations enabling the SAP Solution Manager connector

    • Save as PDF Selected topic Topic & subtopics All topics in contents
    • Unsubscribe Log in to subscribe to topics and get notified when content changes.
    • Share this page

    SAP configurations enabling the SAP Solution Manager connector

    Configure your SAP environment to work with the ServiceNow Event Management platform so you can use the SAP Solution Manager connector.

    When integrating your SAP environment with Event Management, the SAP Solution Manager sends events through a MID Server to Event Management, which generates an alert from the event.

    After the MID Server processes events, you can perform the following actions in the SAP Solution Manager:

    • Add comments
    • Confirm alerts
    • Set status to Externally Managed
    The following diagram illustrates the flow of data between SAP and Event Management.
    Figure 1. SAP Solution Manager connector
    SAP Manager Connector diagram

    Data moves between SAP and Event Management using both Push and Pull interfaces.

    • Pull interface:

      The Connector Update Queues table [em_connector_update_queue] lists manual updates of alerts and sends them to the SAP Solution Manager.

      The table's business rule identifies each manual update of alerts in Event Management and updates the connector queue with these changes. By default, changes to all alert fields are tracked. For information on adjusting this setting, see the SAP Solution Manager documentation.

      The Event Management - Queue connector processor scheduled job removes alert changes from the queue and sends them to the MID Server. By default, the system performs this process in batches of 1,000 alerts. You can customize this batch size by setting the evt_mgmt.max_update_source_records property.

      Note: You must define the Pull interface to enable bi-directional functionality in the SAP Solution Manager connector. For details, see the SAP Solution Manager documentation.
    • Push interface: Because SAP can only push data to an external source, the integration uses the Push interface to store alerts sent from SAP to Event Management.

      SAP alerts create events in Event Management that use both event rules and CI identification rules to create Event Management alerts.

      After Event Management creates alerts, a business rule listens for a change to the alert. If it detects a change, Event Management updates the SAP Solution Manager alerts. For details, see Create a custom pull bi-directional connector.

    • Use the SAP Solution Manager Pull connector

      The SAP Solution Manager Pull connector sends information from Event Management to the SAP Solution Manager. The Pull connector sends responses received from a Push connector in a bi-directional environment.

    • Use the SAP Solution Manager Push connector

      The MID Server web service Event Collector enables you to collect alerts sent from the SAP Solution Manager through event stream notification capabilities. The interface runs both a Push and a Pull interface to interact directly with the SAP Solution Manager.

    • SAP Solution Manager setup configurations

      As part of the SAP Solution Manager setup, you must perform several configurations to enable SAP Solution Manager to interact with Event Management.

    • SAP Solution Manager transaction codes

      The transaction code abbreviations that you can use in the SAP interface when working with the SAP Solution Manager connector.

    Related tasks
    • Use the SAP Solution Manager Pull connector
    • Create a custom pull bi-directional connector
    Related concepts
    • Administer events

    Tags:

    Feedback
    On this page

    Previous topic

    Next topic

    • Contact Us
    • Careers
    • Terms of Use
    • Privacy Statement
    • Sitemap
    • © ServiceNow. All rights reserved.

    Release version
    Choose your release version

      SAP configurations enabling the SAP Solution Manager connector

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      SAP configurations enabling the SAP Solution Manager connector

      Configure your SAP environment to work with the ServiceNow Event Management platform so you can use the SAP Solution Manager connector.

      When integrating your SAP environment with Event Management, the SAP Solution Manager sends events through a MID Server to Event Management, which generates an alert from the event.

      After the MID Server processes events, you can perform the following actions in the SAP Solution Manager:

      • Add comments
      • Confirm alerts
      • Set status to Externally Managed
      The following diagram illustrates the flow of data between SAP and Event Management.
      Figure 1. SAP Solution Manager connector
      SAP Manager Connector diagram

      Data moves between SAP and Event Management using both Push and Pull interfaces.

      • Pull interface:

        The Connector Update Queues table [em_connector_update_queue] lists manual updates of alerts and sends them to the SAP Solution Manager.

        The table's business rule identifies each manual update of alerts in Event Management and updates the connector queue with these changes. By default, changes to all alert fields are tracked. For information on adjusting this setting, see the SAP Solution Manager documentation.

        The Event Management - Queue connector processor scheduled job removes alert changes from the queue and sends them to the MID Server. By default, the system performs this process in batches of 1,000 alerts. You can customize this batch size by setting the evt_mgmt.max_update_source_records property.

        Note: You must define the Pull interface to enable bi-directional functionality in the SAP Solution Manager connector. For details, see the SAP Solution Manager documentation.
      • Push interface: Because SAP can only push data to an external source, the integration uses the Push interface to store alerts sent from SAP to Event Management.

        SAP alerts create events in Event Management that use both event rules and CI identification rules to create Event Management alerts.

        After Event Management creates alerts, a business rule listens for a change to the alert. If it detects a change, Event Management updates the SAP Solution Manager alerts. For details, see Create a custom pull bi-directional connector.

      • Use the SAP Solution Manager Pull connector

        The SAP Solution Manager Pull connector sends information from Event Management to the SAP Solution Manager. The Pull connector sends responses received from a Push connector in a bi-directional environment.

      • Use the SAP Solution Manager Push connector

        The MID Server web service Event Collector enables you to collect alerts sent from the SAP Solution Manager through event stream notification capabilities. The interface runs both a Push and a Pull interface to interact directly with the SAP Solution Manager.

      • SAP Solution Manager setup configurations

        As part of the SAP Solution Manager setup, you must perform several configurations to enable SAP Solution Manager to interact with Event Management.

      • SAP Solution Manager transaction codes

        The transaction code abbreviations that you can use in the SAP interface when working with the SAP Solution Manager connector.

      Related tasks
      • Use the SAP Solution Manager Pull connector
      • Create a custom pull bi-directional connector
      Related concepts
      • Administer events

      Tags:

      Feedback

          Share this page

          Got it! Feel free to add a comment
          To share your product suggestions, visit the Idea Portal.
          Please let us know how to improve this content

          Check any that apply

          To share your product suggestions, visit the Idea Portal.
          Confirm

          We were unable to find "Coaching" in Jakarta. Would you like to search instead?

          No Yes
          • Contact Us
          • Careers
          • Terms of Use
          • Privacy Statement
          • Sitemap
          • © ServiceNow. All rights reserved.

          Subscribe Subscribed Unsubscribe Last updated: Tags: January February March April May June July August September October November December No Results Found Versions Search preferences successfully updated My release version successfully updated My release version successfully deleted An error has occurred. Please try again later. You have been unsubscribed from all topics. You are now subscribed to and will receive notifications if any changes are made to this page. You have been unsubscribed from this content Thank you for your feedback. Form temporarily unavailable. Please try again or contact  docfeedback@servicenow.com  to submit your comments. The topic you requested does not exist in the release. You were redirected to a related topic instead. The available release versions for this topic are listed There is no specific version for this documentation. Explore products Click to go to the page. Release notes and upgrades Click to open the dropdown menu. Delete Remove No selected version Reset This field is required You are already subscribed to this topic Attach screenshot The file you uploaded exceeds the allowed file size of 20MB. Please try again with a smaller file. Please complete the reCAPTCHA step to attach a screenshot
          Log in to personalize your search results and subscribe to topics
          No, thanks Login