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Operational Intelligence

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Operational Intelligence

ServiceNow® Operational Intelligence provides the ability to capture, and then explore and analyze operational metrics data, identifying and indicating anomalies. Operational Intelligence generates anomaly alerts that can be promoted to IT alerts and appear on the Alert Console and service health dashboard. You can leverage this analysis to prevent potential service outages.

Starting with the New York release, Operational Intelligence is part of ITOM Health in the IT Operations Management product.


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