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Domain separation and Event Management

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Domain separation and Event Management

This is an overview of domain separation and Event Management. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can then control several aspects of this separation, including which users can see and access data.


Support: Level 1

Domain separation is supported in this application. Not all ServiceNow applications support domain separation; some include limitations on the data and administrative settings that can be domain separated. To learn more, see Application support for domain separation.

How domain separation works in Event Management

When domains are separated in Event Management, users can only see and manage alerts and events in their own (tenant) domain.

A domain column is present for Event Management tables that are provided in the base system. The column displays the name of the domain to which the event or alert belongs.


If the domain column does not display in the list, click Update Personalized List (Update Personalized List) and add the required column. In addition, you can add a column that displays the domain path.

For information about domain separation limitations in Event Management, see Configure Event Management domain separation.