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    • IT Operations Management
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    Home New York IT Operations Management IT Operations Management ITOM Optimization ITOM Optimization: Cloud Insights application Cloud Insights admin guide

    Cloud Insights admin guide

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    Cloud Insights admin guide

    The Cloud Insights application, available in the ServiceNow Store, helps you to analyze the full range of costs associated with cloud assets so you can identify and take action on opportunities to save money and optimize operations.

    How Cloud Insights works

    Cloud Insights continuously monitors your cloud infrastructure to analyze costs so you can identify and take action on resources to save money and optimize operations.
    Cloud Insights processes

    Cloud Insights benefits

    Benefits for Executives

    To help ensure that your cloud usage is in line with your organization's budget, vision, and goals, Cloud Insights provides the following benefits:

    • Accurate, current, and easy-to-digest information.
    • The ability to tie cloud use (what is used and when, who has access and for how long) into measurable outcomes, which enables you to predict the need for investment and to meet and exceed customer demand with timely releases.
    Benefits for Cloud Administrators
    You need to set up and monitor cloud usage, to track metrics such as changes in integration or the number of code or infrastructure changes, to review forecasting and weekly trends to determine better provisioning strategies, to share usage reports with management and execs, and to shut down or rightsize resources when appropriate. Cloud Insights enables you to accomplish the following tasks:
    • Set up data collection and usage policies.
    • Monitor usage and shut down or rightsize resources as needed.
    • Design custom reports that display clear and actionable information.
    • Confidently share reports with management.
    • View weekly trends with forecasting tools.
    • Define the information that is relevant to you and access it quickly.
    Benefits for Cloud Managers

    You need to define project and portfolio goals, understand how and why resources are being provisioned, monitor and act on burn rates, forecast your cloud spend and then share cost and forecast info with your team and with execs. Cloud Insights lets you accomplish those tasks:

    • View dashboards with burn rates and insight into events and trends on costs and usage.
    • Design dynamic reports for execs and upper-level managers.
    • Proactively identify potential issues and then take action to avoid them.

    Questions that you need answers to

    How much am I spending in the public cloud? Am I paying for resources that are over-provisioned, underused, or not used at all?
    • Cloud Spend Analytics reports help you to identify opportunities to reduce cloud costs. See the Cloud spend reports: Last 30 Day Spend, Cloud spend reports: Monthly Spend, and Cloud spend reports: Forecast
    • The Rightsizing feature analyzes resource usage to recommend better sizes for resources that are wasting money by being over-provisioned or underused. A confidence rating and predicted savings support each recommendation. You schedule Rightsizing jobs to resize the resources you specify. See Rightsizing: Cost-effective sizing for resources.
    • The Unused Machines feature analyzes usage data to identify resources that are wasting money because they are not used. You schedule Unused Machines jobs to power-off or terminate the resources that you specify. See Reducing costs due to unused machines.
    Which assets are operating outside the hours that they should be operating?
    A Business Hours job applies policies to identify resources that are running when they should be powered off, reports them, and can start and stop them on a schedule that you specify. Running only during specified business hours can significantly reduce your cloud spend. See Business Hours: Ensuring resources run only when required.
    Do all my cloud assets follow my policies? Which assets can I not track accurately because they are not properly tagged with an assignment group? Am I paying for resources that are not "owned" by a cost center or department?
    To ensure that the information on usage and spending is accurate, Unassigned Resources policies identify resources that do not belong to an assignment group. For such resources, the policy can auto-assign an assignment group to a resource, require a member of the assignment group to approve the assignment, or add the resource to a report and take no further action. See Updating unassigned resources to ensure accurate governance.
    • Assign service accounts to an Insights Owner

      A Cloud Insights Admin can assign ownership of one or more service accounts and, optionally, the related CIs to users that have the Insights Owner role. An Insights Owner can define jobs and policies and can view data for owned service accounts.

    • Exclude a resource from all Cloud Insights reports

      To ensure that cost data for a particular resource does not appear in a report, you exclude the resource by adding it to the Excluded Resources list.

    • Viewing the Overall Spend Optimization report

      The Cloud Insights Optimization reports present trends and forecasts on cloud spending and help you to understand where and how you currently spend on cloud resources. The Overall report identifies and ranks cloud spend by owners and groups.

    • Information on the Cloud Insights Home page

      After you have configured the Cloud Insights app, the home page provides quick access to reports and displays an overview of areas where you might save money and improve utilization of resources.

    • Customizing reports

      Cloud Insights reports include features that enable you to customize the data to suit your needs.

    • Monitoring executions of download and reporting jobs

      The Job Executions dashboard displays status information on each type of job that Cloud Insights executes. The various jobs download, store, and analyze cost and usage data and generate reports that present actionable recommendations.

    • Service category names in Cloud Insights and Amazon AWS Cloud

      Use this information to determine the name of the AWS service category (resource type) that corresponds to a service category name that appears in Cloud Insights.

    • Service category names in Cloud Insights and Microsoft Azure

      Use this information to determine the name of the Microsoft Azure service category (resource type) that corresponds to a service category name that appears in Cloud Insights.

    • Rightsizing: Cost-effective sizing for resources

      The Rightsizing feature analyzes resource usage to recommend better sizes for resources that are wasting money by being over-provisioned or underused. A confidence rating and predicted savings support each recommendation. You schedule Rightsizing jobs to resize the resources you specify.

    • Reducing costs due to unused machines

      The Unused Machines feature analyzes usage data to identify resources that are wasting money because they are not used. You schedule Unused Machines jobs to power-off or terminate the resources that you specify.

    • Business Hours: Ensuring resources run only when required

      A Business Hours job applies policies to identify resources that are running when they should be powered off, reports them, and can start and stop them on a schedule that you specify. Running only during specified business hours can significantly reduce your cloud spend.

    • Updating unassigned resources to ensure accurate governance

      Unassigned Resources policies help you to identify the resources that are not associated with an assignment group and to assign them appropriately. When a resource is assigned to the correct group, the resource can be appropriately governed even as it goes through stages such as patching, upgrading, and reconfiguring.

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      Cloud Insights admin guide

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Cloud Insights admin guide

      The Cloud Insights application, available in the ServiceNow Store, helps you to analyze the full range of costs associated with cloud assets so you can identify and take action on opportunities to save money and optimize operations.

      How Cloud Insights works

      Cloud Insights continuously monitors your cloud infrastructure to analyze costs so you can identify and take action on resources to save money and optimize operations.
      Cloud Insights processes

      Cloud Insights benefits

      Benefits for Executives

      To help ensure that your cloud usage is in line with your organization's budget, vision, and goals, Cloud Insights provides the following benefits:

      • Accurate, current, and easy-to-digest information.
      • The ability to tie cloud use (what is used and when, who has access and for how long) into measurable outcomes, which enables you to predict the need for investment and to meet and exceed customer demand with timely releases.
      Benefits for Cloud Administrators
      You need to set up and monitor cloud usage, to track metrics such as changes in integration or the number of code or infrastructure changes, to review forecasting and weekly trends to determine better provisioning strategies, to share usage reports with management and execs, and to shut down or rightsize resources when appropriate. Cloud Insights enables you to accomplish the following tasks:
      • Set up data collection and usage policies.
      • Monitor usage and shut down or rightsize resources as needed.
      • Design custom reports that display clear and actionable information.
      • Confidently share reports with management.
      • View weekly trends with forecasting tools.
      • Define the information that is relevant to you and access it quickly.
      Benefits for Cloud Managers

      You need to define project and portfolio goals, understand how and why resources are being provisioned, monitor and act on burn rates, forecast your cloud spend and then share cost and forecast info with your team and with execs. Cloud Insights lets you accomplish those tasks:

      • View dashboards with burn rates and insight into events and trends on costs and usage.
      • Design dynamic reports for execs and upper-level managers.
      • Proactively identify potential issues and then take action to avoid them.

      Questions that you need answers to

      How much am I spending in the public cloud? Am I paying for resources that are over-provisioned, underused, or not used at all?
      • Cloud Spend Analytics reports help you to identify opportunities to reduce cloud costs. See the Cloud spend reports: Last 30 Day Spend, Cloud spend reports: Monthly Spend, and Cloud spend reports: Forecast
      • The Rightsizing feature analyzes resource usage to recommend better sizes for resources that are wasting money by being over-provisioned or underused. A confidence rating and predicted savings support each recommendation. You schedule Rightsizing jobs to resize the resources you specify. See Rightsizing: Cost-effective sizing for resources.
      • The Unused Machines feature analyzes usage data to identify resources that are wasting money because they are not used. You schedule Unused Machines jobs to power-off or terminate the resources that you specify. See Reducing costs due to unused machines.
      Which assets are operating outside the hours that they should be operating?
      A Business Hours job applies policies to identify resources that are running when they should be powered off, reports them, and can start and stop them on a schedule that you specify. Running only during specified business hours can significantly reduce your cloud spend. See Business Hours: Ensuring resources run only when required.
      Do all my cloud assets follow my policies? Which assets can I not track accurately because they are not properly tagged with an assignment group? Am I paying for resources that are not "owned" by a cost center or department?
      To ensure that the information on usage and spending is accurate, Unassigned Resources policies identify resources that do not belong to an assignment group. For such resources, the policy can auto-assign an assignment group to a resource, require a member of the assignment group to approve the assignment, or add the resource to a report and take no further action. See Updating unassigned resources to ensure accurate governance.
      • Assign service accounts to an Insights Owner

        A Cloud Insights Admin can assign ownership of one or more service accounts and, optionally, the related CIs to users that have the Insights Owner role. An Insights Owner can define jobs and policies and can view data for owned service accounts.

      • Exclude a resource from all Cloud Insights reports

        To ensure that cost data for a particular resource does not appear in a report, you exclude the resource by adding it to the Excluded Resources list.

      • Viewing the Overall Spend Optimization report

        The Cloud Insights Optimization reports present trends and forecasts on cloud spending and help you to understand where and how you currently spend on cloud resources. The Overall report identifies and ranks cloud spend by owners and groups.

      • Information on the Cloud Insights Home page

        After you have configured the Cloud Insights app, the home page provides quick access to reports and displays an overview of areas where you might save money and improve utilization of resources.

      • Customizing reports

        Cloud Insights reports include features that enable you to customize the data to suit your needs.

      • Monitoring executions of download and reporting jobs

        The Job Executions dashboard displays status information on each type of job that Cloud Insights executes. The various jobs download, store, and analyze cost and usage data and generate reports that present actionable recommendations.

      • Service category names in Cloud Insights and Amazon AWS Cloud

        Use this information to determine the name of the AWS service category (resource type) that corresponds to a service category name that appears in Cloud Insights.

      • Service category names in Cloud Insights and Microsoft Azure

        Use this information to determine the name of the Microsoft Azure service category (resource type) that corresponds to a service category name that appears in Cloud Insights.

      • Rightsizing: Cost-effective sizing for resources

        The Rightsizing feature analyzes resource usage to recommend better sizes for resources that are wasting money by being over-provisioned or underused. A confidence rating and predicted savings support each recommendation. You schedule Rightsizing jobs to resize the resources you specify.

      • Reducing costs due to unused machines

        The Unused Machines feature analyzes usage data to identify resources that are wasting money because they are not used. You schedule Unused Machines jobs to power-off or terminate the resources that you specify.

      • Business Hours: Ensuring resources run only when required

        A Business Hours job applies policies to identify resources that are running when they should be powered off, reports them, and can start and stop them on a schedule that you specify. Running only during specified business hours can significantly reduce your cloud spend.

      • Updating unassigned resources to ensure accurate governance

        Unassigned Resources policies help you to identify the resources that are not associated with an assignment group and to assign them appropriately. When a resource is assigned to the correct group, the resource can be appropriately governed even as it goes through stages such as patching, upgrading, and reconfiguring.

      Tags:

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