Product documentation Docs
    • English
    • Deutsch
    • 日本語
    • 한국어
    • Français
  • More Sites
    • Now Community
    • Developer Site
    • Knowledge Base
    • Product Information
    • ServiceNow.com
    • Training
    • Customer Success Center
    • ServiceNow Support Videos
  • Log in

Product documentation

  • Home
How search works:
  • Punctuation and capital letters are ignored
  • Special characters like underscores (_) are removed
  • Known synonyms are applied
  • The most relevant topics (based on weighting and matching to search terms) are listed first in search results
Topics are ranked in search results by how closely they match your search terms
  • A match on the entire phrase you typed
  • A match on part of the phrase you typed
  • A match on ALL of the terms in the phrase you typed
  • A match on ANY of the terms in the phrase you typed

Note: Matches in titles are always highly ranked.

  • Release version
    Table of Contents
    • IT Business Management
Table of Contents
Choose your release version
    Home New York IT Business Management IT Business Management Project Portfolio Management Resource Management Resource plans Create an operational resource plan

    Create an operational resource plan

    • Save as PDF Selected topic Topic & subtopics All topics in contents
    • Unsubscribe Log in to subscribe to topics and get notified when content changes.
    • Share this page

    Create an operational resource plan

    Create an operational resource plan and allocate a certain portion of your team capacity for operational work, such as administration, meeting, or training.

    Before you begin

    Role required: resource_manager or admin

    Procedure

    1. Navigate to Resource > Resource Plans > Create New Operational Plan.
    2. On the form, fill in the fields.
      Table 1. Resource form
      Field Description
      Number Automatically generated identification number for the operational resource plan.
      Resource type Resource category. To select a group, select the Group option. To select an individual user, select the User option. To select a resource by role, select Role.
      Group Group for which the operational resource plan is created.

      If you select Role in the Resource type field, then the choice list displays the groups for the selected role.

      User User for whom the operational resource plan is created. This option appears if you select User in the Resource type field.
      Role Specific resource role that you want to associate with the plan. This option appears if you select Group or Role in the Resource type field.

      If you select Group in the Resource type field, then the choice list displays the roles for the selected group.

      Members preference Specific members or all members from the selected group or role. The default is set to All members. This field appears only when the Group or Role option is selected in the Resource type field.
      • If the All members option is selected, the resource plan includes all members of the selected group or role. Time is proportionally divided among the selected group or role members, depending upon their capacity. Before making the hard allocation, if all members are not required, as a resource manager, you can select only specific members from the group or role.
      • If the Specific member option is selected, a request is made for the specified members. The requested hours are proportionately split among specified users of the group or role, based on their available capacity.
      Skills Specific skill(s) that you want to associate with the plan. This field appears only when the All members option is selected in the Members preference field.
      Request type Type of request: Hourly or % Capacity. To estimate the work in hours, select the Hourly option. To estimate the work in percentage of capacity, select the %Capacity option.
      Planned hours Estimated number of hours required to complete the operational work.
      Confirmed/Allocated hours Hours of a resource confirmed or allocated for operational work.
      Name Descriptive name for the operational resource plan.
      Operational work type Type of operational work: KTLO, Admin, Meeting, Training, Out of office, External labor, Time off, Appointment, and Phone call. The default is KTLO.
      Rate model Rate model assigned to the operational resource plan. The rate model is used to derive hourly rates for the resource plan.

      If you change or remove the rate model assigned to an operational resource plan, the cost fields on the plan are re-calculated.

      Start date Date when the operational resource plan starts.
      End date Date when the operational resource plan ends.
      Allocation type Resource distribution type that determines the type of allocation records. The value in this field determines how the planned hours are distributed across the resource plan duration, among requested resources. Select any of the following options:
      • Weekly: Creates week-long allocations up to the end of the planned end date.
      • Monthly: Creates month-long allocations up to the end of the planned end date. Monthly is the default value.
      • Plan Duration: Creates one allocation for each user for the entire duration of the resource plan.
      For example, if a resource is requested from Jan. 1st to Mar. 31st, the following records are created for each type:
      • Monthly: 3 allocation records, one for each month.
      • Weekly: 14 allocation records, one for each week with Monday being first day of the week.
      • Plan Duration: Only 1 record for the entire duration of the resource plan.
      Allocation spread Type of allocation spread. The value in this field determines the manner in which the allocated hours are spread while creating hard allocations:
      • Even: Creates resource events for the resource by splitting the hours evenly across all the working days for the allocation duration.
      • Front Load: Creates resource events for the resource by filling up all the available slots of the resource from the start date of the allocation.
      For example, if a resource is requested for 30 hours in week 10, then:
      • Selecting Even equally divides 30 hours between all weekdays, which is 6 hours per day for a five-day work week.
      • Selecting Front Load consumes all the available hours on Monday, moves on to Tuesday, and so on, until all the 30 hours are allocated. If the resource is not available for 30 hours in week 10, it over-allocates by filling up the remaining hours from the start date up to 24 hours per day.
      State A plan starts in the Planning state. The plan moves to the Requested state after its submission.
      Planned cost Amount, in Planned Hours, multiplied by the hourly rate of the specified user or group resource. Planned cost is a first draft estimate of the resource plan cost.

      Planned cost is rolled up from Requested Allocations for plans in the Planning or Requested states and from resource allocations for plans in the Allocated state.

      The hourly rate is derived from one of the following sources:
      • Rate model, if it is populated on the operational resource plan.
      • Labor rate card, if rate model is not available.
      • System property com.snc.time_card.default_rate if all the other conditions fail.
      Note: When requesting resources from a group, if a resource role is specified, the planned cost is calculated from the hourly rate of the specified role.
      Confirmed/Allocated cost Amount of confirmed or allocated hours multiplied by the hourly rate of the confirmed or allocated resources. Provides a more accurate estimation of the cost of the plan that is confirmed or allocated.

      The hourly rate is derived from one of the following sources:

      • Rate model, if it is populated on the operational resource plan.
      • Labor rate card, if rate model is not available.
      • System property com.snc.time_card.default_rate if all the other conditions fail.
      Notes Additional correspondence and information.
      Related Links
      Copy Resource Plan Copies the opened resource plan to create a new resource plan.
      Related Lists
      Requested Allocations List of requested allocations for the resource plan.

      The number of requested allocation records created depends on the value in the Allocations type field. For example, if a resource is requested from Jan first to Mar. 31st, the following requested allocation records are created for each type:

      • Monthly: 3 allocation records, one for each month.
      • Weekly: 14 allocation records, one for each week with Monday being the first day of the week.
      • Plan Duration: Only 1 record for the entire planned duration of the resource plan.
      Resource Allocations List of resources allocated to the plan.
    Related tasks
    • Create a resource plan
    • Request resources
    • Confirm a resource plan
    • Confirm and allocate a resource plan
    • Request a change to a resource plan
    • Recalculate costs of a resource plan of a project or demand
    • Update cost plan related to a resource plan
    • Complete a resource plan
    • Cancel a resource plan
    • Delete a resource plan
    • Extend a resource plan
    • Request extension of an allocated resource plan
    • Allocate resources for the extended period
    • Associate a time card with a resource plan
    Related concepts
    • Time zones in resource plans

    Tags:

    Feedback
    On this page

    Previous topic

    Next topic

    • Contact Us
    • Careers
    • Terms of Use
    • Privacy Statement
    • Sitemap
    • © ServiceNow. All rights reserved.

    Release version
    Choose your release version

      Create an operational resource plan

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Create an operational resource plan

      Create an operational resource plan and allocate a certain portion of your team capacity for operational work, such as administration, meeting, or training.

      Before you begin

      Role required: resource_manager or admin

      Procedure

      1. Navigate to Resource > Resource Plans > Create New Operational Plan.
      2. On the form, fill in the fields.
        Table 1. Resource form
        Field Description
        Number Automatically generated identification number for the operational resource plan.
        Resource type Resource category. To select a group, select the Group option. To select an individual user, select the User option. To select a resource by role, select Role.
        Group Group for which the operational resource plan is created.

        If you select Role in the Resource type field, then the choice list displays the groups for the selected role.

        User User for whom the operational resource plan is created. This option appears if you select User in the Resource type field.
        Role Specific resource role that you want to associate with the plan. This option appears if you select Group or Role in the Resource type field.

        If you select Group in the Resource type field, then the choice list displays the roles for the selected group.

        Members preference Specific members or all members from the selected group or role. The default is set to All members. This field appears only when the Group or Role option is selected in the Resource type field.
        • If the All members option is selected, the resource plan includes all members of the selected group or role. Time is proportionally divided among the selected group or role members, depending upon their capacity. Before making the hard allocation, if all members are not required, as a resource manager, you can select only specific members from the group or role.
        • If the Specific member option is selected, a request is made for the specified members. The requested hours are proportionately split among specified users of the group or role, based on their available capacity.
        Skills Specific skill(s) that you want to associate with the plan. This field appears only when the All members option is selected in the Members preference field.
        Request type Type of request: Hourly or % Capacity. To estimate the work in hours, select the Hourly option. To estimate the work in percentage of capacity, select the %Capacity option.
        Planned hours Estimated number of hours required to complete the operational work.
        Confirmed/Allocated hours Hours of a resource confirmed or allocated for operational work.
        Name Descriptive name for the operational resource plan.
        Operational work type Type of operational work: KTLO, Admin, Meeting, Training, Out of office, External labor, Time off, Appointment, and Phone call. The default is KTLO.
        Rate model Rate model assigned to the operational resource plan. The rate model is used to derive hourly rates for the resource plan.

        If you change or remove the rate model assigned to an operational resource plan, the cost fields on the plan are re-calculated.

        Start date Date when the operational resource plan starts.
        End date Date when the operational resource plan ends.
        Allocation type Resource distribution type that determines the type of allocation records. The value in this field determines how the planned hours are distributed across the resource plan duration, among requested resources. Select any of the following options:
        • Weekly: Creates week-long allocations up to the end of the planned end date.
        • Monthly: Creates month-long allocations up to the end of the planned end date. Monthly is the default value.
        • Plan Duration: Creates one allocation for each user for the entire duration of the resource plan.
        For example, if a resource is requested from Jan. 1st to Mar. 31st, the following records are created for each type:
        • Monthly: 3 allocation records, one for each month.
        • Weekly: 14 allocation records, one for each week with Monday being first day of the week.
        • Plan Duration: Only 1 record for the entire duration of the resource plan.
        Allocation spread Type of allocation spread. The value in this field determines the manner in which the allocated hours are spread while creating hard allocations:
        • Even: Creates resource events for the resource by splitting the hours evenly across all the working days for the allocation duration.
        • Front Load: Creates resource events for the resource by filling up all the available slots of the resource from the start date of the allocation.
        For example, if a resource is requested for 30 hours in week 10, then:
        • Selecting Even equally divides 30 hours between all weekdays, which is 6 hours per day for a five-day work week.
        • Selecting Front Load consumes all the available hours on Monday, moves on to Tuesday, and so on, until all the 30 hours are allocated. If the resource is not available for 30 hours in week 10, it over-allocates by filling up the remaining hours from the start date up to 24 hours per day.
        State A plan starts in the Planning state. The plan moves to the Requested state after its submission.
        Planned cost Amount, in Planned Hours, multiplied by the hourly rate of the specified user or group resource. Planned cost is a first draft estimate of the resource plan cost.

        Planned cost is rolled up from Requested Allocations for plans in the Planning or Requested states and from resource allocations for plans in the Allocated state.

        The hourly rate is derived from one of the following sources:
        • Rate model, if it is populated on the operational resource plan.
        • Labor rate card, if rate model is not available.
        • System property com.snc.time_card.default_rate if all the other conditions fail.
        Note: When requesting resources from a group, if a resource role is specified, the planned cost is calculated from the hourly rate of the specified role.
        Confirmed/Allocated cost Amount of confirmed or allocated hours multiplied by the hourly rate of the confirmed or allocated resources. Provides a more accurate estimation of the cost of the plan that is confirmed or allocated.

        The hourly rate is derived from one of the following sources:

        • Rate model, if it is populated on the operational resource plan.
        • Labor rate card, if rate model is not available.
        • System property com.snc.time_card.default_rate if all the other conditions fail.
        Notes Additional correspondence and information.
        Related Links
        Copy Resource Plan Copies the opened resource plan to create a new resource plan.
        Related Lists
        Requested Allocations List of requested allocations for the resource plan.

        The number of requested allocation records created depends on the value in the Allocations type field. For example, if a resource is requested from Jan first to Mar. 31st, the following requested allocation records are created for each type:

        • Monthly: 3 allocation records, one for each month.
        • Weekly: 14 allocation records, one for each week with Monday being the first day of the week.
        • Plan Duration: Only 1 record for the entire planned duration of the resource plan.
        Resource Allocations List of resources allocated to the plan.
      Related tasks
      • Create a resource plan
      • Request resources
      • Confirm a resource plan
      • Confirm and allocate a resource plan
      • Request a change to a resource plan
      • Recalculate costs of a resource plan of a project or demand
      • Update cost plan related to a resource plan
      • Complete a resource plan
      • Cancel a resource plan
      • Delete a resource plan
      • Extend a resource plan
      • Request extension of an allocated resource plan
      • Allocate resources for the extended period
      • Associate a time card with a resource plan
      Related concepts
      • Time zones in resource plans

      Tags:

      Feedback

          Share this page

          Got it! Feel free to add a comment
          To share your product suggestions, visit the Idea Portal.
          Please let us know how to improve this content

          Check any that apply

          To share your product suggestions, visit the Idea Portal.
          Confirm

          We were unable to find "Coaching" in Jakarta. Would you like to search instead?

          No Yes
          • Contact Us
          • Careers
          • Terms of Use
          • Privacy Statement
          • Sitemap
          • © ServiceNow. All rights reserved.

          Subscribe Subscribed Unsubscribe Last updated: Tags: January February March April May June July August September October November December No Results Found Versions Search preferences successfully updated My release version successfully updated My release version successfully deleted An error has occurred. Please try again later. You have been unsubscribed from all topics. You are now subscribed to and will receive notifications if any changes are made to this page. You have been unsubscribed from this content Thank you for your feedback. Form temporarily unavailable. Please try again or contact  docfeedback@servicenow.com  to submit your comments. The topic you requested does not exist in the release. You were redirected to a related topic instead. The available release versions for this topic are listed There is no specific version for this documentation. Explore products Click to go to the page. Release notes and upgrades Click to open the dropdown menu. Delete Remove No selected version Reset This field is required You are already subscribed to this topic Attach screenshot The file you uploaded exceeds the allowed file size of 20MB. Please try again with a smaller file. Please complete the reCAPTCHA step to attach a screenshot
          Log in to personalize your search results and subscribe to topics
          No, thanks Login