Product documentation Docs
    • English
    • Deutsch
    • 日本語
    • 한국어
    • Français
  • More Sites
    • Now Community
    • Developer Site
    • Knowledge Base
    • Product Information
    • ServiceNow.com
    • Training
    • Customer Success Center
    • ServiceNow Support Videos
  • Log in

Product documentation

  • Home
How search works:
  • Punctuation and capital letters are ignored
  • Special characters like underscores (_) are removed
  • Known synonyms are applied
  • The most relevant topics (based on weighting and matching to search terms) are listed first in search results
Topics are ranked in search results by how closely they match your search terms
  • A match on the entire phrase you typed
  • A match on part of the phrase you typed
  • A match on ALL of the terms in the phrase you typed
  • A match on ANY of the terms in the phrase you typed

Note: Matches in titles are always highly ranked.

  • Release version
    Table of Contents
    • IT Business Management
Table of Contents
Choose your release version
    Home New York IT Business Management IT Business Management Project Portfolio Management Demand Management Use Demand Management Create a demand

    Create a demand

    • Save as PDF Selected topic Topic & subtopics All topics in contents
    • Unsubscribe Log in to subscribe to topics and get notified when content changes.
    • Share this page

    Create a demand

    Create demands to capture your strategic and operational demands.

    Before you begin

    Role required: None

    About this task

    The demand manager can also create a demand from the demand workbench. Demands created from the demand workbench are created in a qualified state.

    Procedure

    1. Navigate to Demand > Demands > Create New.
      Alternatively, any user can create a demand from the following locations:
      • Service Catalog > Can We Help You > Create a new demand.
      • Self-Service > Demands > Create New.
    2. On the Demand form, fill in the fields.
      Table 1. Demand form fields
      Field Description
      Name Name of the demand.
      Category Category of the demand:
      • Strategic
      • Operational
      Type Type of demand:
      • Project
      • Enhancement
      • Change
      • Defect
      The Category field selection determines the selections available in this field. The Enhancement and Defect options only appear if the administrator has activated the Agile Development 2.0 plugin. The selections in the Category and Type field also determine the fields that are displayed in the Assessment Data related list.

      The Category and Type fields become read-only when a work entity is created from a demand. If the created work entity is deleted, these fields become editable.

      Project Name of the project created from this demand.
      Enhancement Number of the enhancement created from this demand.
      Change Number of the change created from this demand.
      Defect Number of the defect created from this demand.
      Number Unique, auto-generated identification number for the demand.
      Start date Start date for the demand.
      Note: When you change planned start date of a demand or project, the associated cost and resource plans also change. The project property Change Resource Plan and Cost Plan Start Date with Demand or Project Start Date Change controls the behavior for demand date change.
      Due Date Requested completion date for the demand.
      Details
      Portfolio Portfolio indicating the business focus of the demand.
      Program Name of the program to which the demand belongs.
      Investment Class Type of investment class category assigned to the demand:
      • Run: Investment made to sustain the existing business.
      • Change: Investment made to implement a change in business.
      Investment Type Investment type of the demand.
      Submitted by User submitting the demand.
      Demand Manager Name of the demand manager.
      Collaborators Users who can edit or contribute to the demand. A demand requester can select any user as a collaborator.
      Department Department in a business unit to which the demand submitter belongs.

      If no value is chosen in this field, it is auto-populated with the name of the department to which the submitter belongs.

      Project Manager Project manager that would be assigned to the project created from this demand. When a project is created, this field becomes read-only. This field appears if the Category field is set to Strategic and the Type field is set to Project. If the project created from this demand is deleted, this field becomes editable.
      Business Unit Business unit to which the demand submitter belongs.
      Impacted Business Units Business unit which is impacted due to the submitted demand.
      Idea Unique identification number of the idea from which the demand was created.
      Business Capabilities If the demand is to change, enhance, or add one or more business capabilities, they can be associated to the demand. Business capabilities are defined in the Application Portfolio Management module.
      Business Applications If the demand is to change, enhance, or add one or more business applications, they can be associated to the demand. Business applications are defined in the Application Portfolio Management module.

      You can select any business application in your enterprise, irrespective of it being related or not related to the capability that you have selected in the Business Capabilities field.

      Business Case
      Strategies Strategic objectives of the organization that the demand fulfils. A demand can fulfil multiple strategic objectives.

      If a Business Unit for the demand is selected in Details tab, then the choice list displays the business strategies for the selected business unit along with other enterprise strategies.

      Goals Goals associated to the selected strategy. A demand can fulfill multiple goals.

      If a strategy is not selected, then all goals are displayed in the choice list.

      Business case Business arguments that support the demand.
      Risk of performing Risks if the demand is approved and implemented.
      Risk of not performing Risks if the demand is not approved, for example, risk of loss of opportunity.
      Enablers Key enablers for the demand.
      Barriers Major barriers to the demand.
      In scope Scope of the demand. It is the set of boundaries that define the extent of a demand.
      Out of scope Activities or deliverables that are not in the scope of the demand. Anything which is not defined in the scope is out of scope.
      Assumptions Assumptions made for the demand. Assumptions help to define scope and risks, and fine-tune the estimates for time and cost.
      Financials
      Rate Model Rate model assigned to the demand. The rate model is used to derive hourly rates for the associated resource plans and time cards.
      Note: If the rate model assigned to the demand is changed or removed, the cost fields on the associated resource plans are not recalculated.
      Capital expense Capital expenditure (Capex) for the demand.
      Operating expense Operational expenditure (Opex) for the demand.
      Total planned costs Result is calculated based on values in the Capital expense and Operating expense fields.
      Financial return Result is calculated based on values in the Total costs and Financial benefit fields.
      Financial benefit Estimate of revenue if the demand is approved.

      This value is rolled up from the benefit breakdown of the demand.

      You can also enter the value manually. Select a currency icon and enter a value.

      ROI % Result is calculated based on values in the Total costs and Financial return fields.

      The value in this field is updated when a cost plan, benefit plan, or resource plan is created or updated for the demand in Qualified or Approved state.

      Capital budget Total capital budget allocated to the demand across all fiscal years.

      The value is rolled up from the capex budget of the demand.

      Operating budget Total operational budget allocated to the demand across all fiscal years.

      The value is rolled up from the opex budget of the demand.

      Discount Rate % Demand discount rate.

      The discount rate is the interest rate to determine the present value of future cash flows.

      Net present value Present value of future cash based on the given annual interest rate.

      It is a measure for comparing money spent today against future expected financial benefits. It helps when evaluating the overall investment performance.

      For example, at 12% discount rate, $1.00 today is worth $0.80 in two years. Therefore, receiving $1.00 in two years, is the same as receiving $0.80 today.

      Net present value (NPV) is calculated from total costs per year, financial benefit per year and the discount rate for the demand.

      Internal rate of return % Annual interest rate required to achieve an NPV of zero.

      Internal rate of return (IRR) helps to determine which demands can deliver higher rate of return in terms of revenue.

      Demand Actual Cost Total cost incurred while working on a demand and demand tasks. Demand actual cost comes after the assignee of the demand task creates and submits a time card. When the time card is approved, the resource rate derived from the rate card, labour rate, or system properties is used to populate this field.
      Note:

      If you are upgrading to New York, this field remains blank for existing demands. To populate this field, run the Update Demand Actual Cost and Actual Effort schedule job.

      Demand Actual Effort Time accrued or spent by a resource while working on a demand or demand task as derived from the submitted and approved time cards. This field is not available on the Demand form by default. Configure the form to add this field if required.
      Note:

      If you are upgrading to New York, this field remains blank for existing demands. To populate this field, run the Update Demand Actual Cost and Actual Effort schedule job.

      Assessment Data
      Impact Level of business impact created by the demand.
      Risk Risk value calculated from the demand assessment.
      Value Business value of the demand calculated from the Impact and Financial return fields.
      T-Shirt size Size of the demand.

      Before using T-Shirt size as an indicator of demand size, consider creating and publishing definitions for each option, outside the application. This process ensures that the values are interpreted correctly and consistently across the organization or department.

      Score Demand score is calculated based on risk, value, and size attributes in the base system.
      The value of the risk, value, and size attributes are derived from the assessment metric category results. For more information, see Assessment metric categories and their results.
      • When the risk and size are high, the score of the demand is low.
      • When the value is high, the score of the demand is high.
      Assessment Required Check box for enabling the assessments for the demand.

      By default the field is selected. When clear, the assessment questionnaire is not triggered for the demand.

      Only a demand manager can update the field when the demand is in Draft or Submitted state.

      Note: When this field is clear, and you reset the demand to draft, the value for Assessment Required is retained as clear.
      Note: The values in Value and Score fields are updated when a cost plan, benefit plan, or resource plan is created or updated for the demand in Qualified or Approved state. The values in the fields are updated only until an artifact such as project, enhancement, defect, or change is created from the demand.
      Notes
      Watch list List of groups and users who are subscribed to the demand and who can view the Additional comments.
      Work notes list List of groups and users who are subscribed to the demand and who can view Work notes.
      Work notes Information about the demand. Not visible to customers. Work notes are added throughout the demand management life cycle to communicate with other users associated with the demand.
    3. Click Save to save the record.
      Note: Requesters or collaborators can edit their demand as long as the demand is in the Draft state.

    What to do next

    Use the following related links and lists:
    Table 2. Demand form related links and lists
    Related Links
    Create Demand Budget Allows to allocate the budget to the demand.
    Create Baseline Allows to create a baseline of a demand. A baseline is a snapshot of the demand's current financial plans, which includes cost and benefit plans, but not actuals.
    Create Project This link appears if the Category field is set to Strategic and the Type field is set to Project. To create a project record for this demand, click this link. The number of the project record is displayed in the Project field.
    Create Enhancement This link appears if the Category field is set to Strategic and the Type field is set to Enhancement. To create an enhancement record for this demand, click this link. The number of the enhancement record is displayed in the Enhancement field.
    Create Change This link appears if the Category field is set to Operational and the Type field is set to Change. To create a change record for this demand, click this link. The number of the change record is displayed in the Change field.
    Create Defect This link appears if the Category field is set to Operational and the Type field is set to Defect. To create a defect record for this demand, click this link. The number of the defect record is displayed in the Defect field.
    Recalculate Strategy and Goal Allocation Recalculate and update cost field values in the Strategy and Goal Allocation tabs. Use this link to update the demand's total cost and benefits when strategy and goal allocations for the demand are changed. For more information, see Strategic Spend Tracking for PPM.
    Note: This related link is available only if the Strategic Spend Tracking for PPM is installed. You must switch to the Strategic Alignment view to see this related link. If this related link is not available on the form view that you are using, ask your administrator to configure the demand form to add this related link.
    Related Lists
    Demand Tasks Lists the tasks created for the demand.

    To create a new demand task, click New.

    To modify an existing demand task, click Edit.

    Stakeholders Lists the stakeholders for the demand.

    To create a new stakeholder, click New.

    To add existing stakeholders to the demand, click Edit.
    Note: If the portfolio associated with the demand has stakeholders, the portfolio stakeholders are automatically added to the demand.
    Requirements Lists the requirements for the demand.

    To create a new requirement, click New.

    Risks Lists the risks for the demand.

    To create a new risk, click New.

    The demand risks are added to the parent program and portfolio.
    Decisions Lists the decisions for the demand.

    To create a new decision, click New.

    Resource Plans Lists the resource plans for the demand.

    To create a resource plan and manage existing resource plans, click Manage.

    Cost Plans Lists the cost plans for the demand.

    To create a new cost plan, click New.

    The demand cost plans are added to the parent program and portfolio.
    Benefit Plans

    Lists the benefit plans for the demand.

    To create a new benefit plan, click New.

    Demand Budget Lists the demand budget by fiscal year. Click the amounts in the list to revise them.
    Stories Lists the stories for the demand.

    To create a new story, click New.

    To add or modify the existing story, click Edit.
    Note: The related list is available only when Agile Development 2.0 plugin is installed.
    Strategy Allocations Lists the percentage of demand's total cost and benefits allocated towards achievement of strategies associated with the demand. For more information, see Allocate or modify the strategy and goal percentage for a demand.
    Note: This related list appears only when Strategic Spend Tracking for PPM is installed. This application is available on ServiceNow Store. You must switch to the Strategic Alignment view to see this related list. If this related list is not available on the form view that you are using, ask your administrator to configure the demand form to add this related list. For more information, see Install Strategic Spend Tracking for PPM.
    Goal Allocations Lists the percentage of demand's total cost and benefits allocated towards achievement of goals associated with the demand. For more information, see Allocate or modify the strategy and goal percentage for a demand.
    Note: This related list appears only when Strategic Spend Tracking for PPM is installed. This application is available on ServiceNow Store. You must switch to the Strategic Alignment view to see this related list. If this related list is not available on the form view that you are using, ask your administrator to configure the demand form to add this related list. For more information, see Install Strategic Spend Tracking for PPM.
    • Create a new qualified demand

      The demand manager can create a new qualified demand from the demand workbench list view.

    • Create a demand task

      Create tasks for a demand to delegate cost, effort, risk, and benefit assessment activities. Assign a resource or group to the demand task to track the actual time and effort spent on performing the specified activities.

    • Submit a time card for a demand task

      The resources assigned to a demand task create and submit a time card or time sheet to record the time spent on a demand task. The reported hours are used to calculate the actual cost and effort for a demand task.

    • Create an artifact from a demand

      You can create an artifact from the Demand menu.

    • Create a demand benefit plan

      Demand benefit plans capture the potential benefits accrued by the demand when the demand is executed. Create a benefit plan to specify the estimated benefit in a category for a fiscal period.

    • Create a demand cost plan

      Demand cost plans capture the costs of demands. Create a cost plan to specify the unit cost of a cost type for a fiscal period.

    • Create and manage resource plans for a demand

      As a resource requester, find the availability of the resources, and create and manage the resource plans for a demand.

    • Allocate budget to a demand

      Set the budget of a demand according to the fiscal years.

    • Create baseline of a demand

      Create financial baseline of a demand, which captures benefit and financial metric information (snapshot of cost plan, benefit plan, and demand-level financial metrics) at a particular moment in time.

    Related tasks
    • Submit an idea from Self-Service or Service Catalog
    • View demands
    • Reset a demand to Draft state
    • Delete demands
    • Move and resize a demand
    Related concepts
    • Assess demands
    • Demand tasks
    • Actual cost and effort calculation for a demand and demand task
    • Add details to demands
    • Composite fields
    Related reference
    • Stage fields

    Tags:

    Feedback
    On this page

    Previous topic

    Next topic

    • Contact Us
    • Careers
    • Terms of Use
    • Privacy Statement
    • Sitemap
    • © ServiceNow. All rights reserved.

    Release version
    Choose your release version

      Create a demand

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Create a demand

      Create demands to capture your strategic and operational demands.

      Before you begin

      Role required: None

      About this task

      The demand manager can also create a demand from the demand workbench. Demands created from the demand workbench are created in a qualified state.

      Procedure

      1. Navigate to Demand > Demands > Create New.
        Alternatively, any user can create a demand from the following locations:
        • Service Catalog > Can We Help You > Create a new demand.
        • Self-Service > Demands > Create New.
      2. On the Demand form, fill in the fields.
        Table 1. Demand form fields
        Field Description
        Name Name of the demand.
        Category Category of the demand:
        • Strategic
        • Operational
        Type Type of demand:
        • Project
        • Enhancement
        • Change
        • Defect
        The Category field selection determines the selections available in this field. The Enhancement and Defect options only appear if the administrator has activated the Agile Development 2.0 plugin. The selections in the Category and Type field also determine the fields that are displayed in the Assessment Data related list.

        The Category and Type fields become read-only when a work entity is created from a demand. If the created work entity is deleted, these fields become editable.

        Project Name of the project created from this demand.
        Enhancement Number of the enhancement created from this demand.
        Change Number of the change created from this demand.
        Defect Number of the defect created from this demand.
        Number Unique, auto-generated identification number for the demand.
        Start date Start date for the demand.
        Note: When you change planned start date of a demand or project, the associated cost and resource plans also change. The project property Change Resource Plan and Cost Plan Start Date with Demand or Project Start Date Change controls the behavior for demand date change.
        Due Date Requested completion date for the demand.
        Details
        Portfolio Portfolio indicating the business focus of the demand.
        Program Name of the program to which the demand belongs.
        Investment Class Type of investment class category assigned to the demand:
        • Run: Investment made to sustain the existing business.
        • Change: Investment made to implement a change in business.
        Investment Type Investment type of the demand.
        Submitted by User submitting the demand.
        Demand Manager Name of the demand manager.
        Collaborators Users who can edit or contribute to the demand. A demand requester can select any user as a collaborator.
        Department Department in a business unit to which the demand submitter belongs.

        If no value is chosen in this field, it is auto-populated with the name of the department to which the submitter belongs.

        Project Manager Project manager that would be assigned to the project created from this demand. When a project is created, this field becomes read-only. This field appears if the Category field is set to Strategic and the Type field is set to Project. If the project created from this demand is deleted, this field becomes editable.
        Business Unit Business unit to which the demand submitter belongs.
        Impacted Business Units Business unit which is impacted due to the submitted demand.
        Idea Unique identification number of the idea from which the demand was created.
        Business Capabilities If the demand is to change, enhance, or add one or more business capabilities, they can be associated to the demand. Business capabilities are defined in the Application Portfolio Management module.
        Business Applications If the demand is to change, enhance, or add one or more business applications, they can be associated to the demand. Business applications are defined in the Application Portfolio Management module.

        You can select any business application in your enterprise, irrespective of it being related or not related to the capability that you have selected in the Business Capabilities field.

        Business Case
        Strategies Strategic objectives of the organization that the demand fulfils. A demand can fulfil multiple strategic objectives.

        If a Business Unit for the demand is selected in Details tab, then the choice list displays the business strategies for the selected business unit along with other enterprise strategies.

        Goals Goals associated to the selected strategy. A demand can fulfill multiple goals.

        If a strategy is not selected, then all goals are displayed in the choice list.

        Business case Business arguments that support the demand.
        Risk of performing Risks if the demand is approved and implemented.
        Risk of not performing Risks if the demand is not approved, for example, risk of loss of opportunity.
        Enablers Key enablers for the demand.
        Barriers Major barriers to the demand.
        In scope Scope of the demand. It is the set of boundaries that define the extent of a demand.
        Out of scope Activities or deliverables that are not in the scope of the demand. Anything which is not defined in the scope is out of scope.
        Assumptions Assumptions made for the demand. Assumptions help to define scope and risks, and fine-tune the estimates for time and cost.
        Financials
        Rate Model Rate model assigned to the demand. The rate model is used to derive hourly rates for the associated resource plans and time cards.
        Note: If the rate model assigned to the demand is changed or removed, the cost fields on the associated resource plans are not recalculated.
        Capital expense Capital expenditure (Capex) for the demand.
        Operating expense Operational expenditure (Opex) for the demand.
        Total planned costs Result is calculated based on values in the Capital expense and Operating expense fields.
        Financial return Result is calculated based on values in the Total costs and Financial benefit fields.
        Financial benefit Estimate of revenue if the demand is approved.

        This value is rolled up from the benefit breakdown of the demand.

        You can also enter the value manually. Select a currency icon and enter a value.

        ROI % Result is calculated based on values in the Total costs and Financial return fields.

        The value in this field is updated when a cost plan, benefit plan, or resource plan is created or updated for the demand in Qualified or Approved state.

        Capital budget Total capital budget allocated to the demand across all fiscal years.

        The value is rolled up from the capex budget of the demand.

        Operating budget Total operational budget allocated to the demand across all fiscal years.

        The value is rolled up from the opex budget of the demand.

        Discount Rate % Demand discount rate.

        The discount rate is the interest rate to determine the present value of future cash flows.

        Net present value Present value of future cash based on the given annual interest rate.

        It is a measure for comparing money spent today against future expected financial benefits. It helps when evaluating the overall investment performance.

        For example, at 12% discount rate, $1.00 today is worth $0.80 in two years. Therefore, receiving $1.00 in two years, is the same as receiving $0.80 today.

        Net present value (NPV) is calculated from total costs per year, financial benefit per year and the discount rate for the demand.

        Internal rate of return % Annual interest rate required to achieve an NPV of zero.

        Internal rate of return (IRR) helps to determine which demands can deliver higher rate of return in terms of revenue.

        Demand Actual Cost Total cost incurred while working on a demand and demand tasks. Demand actual cost comes after the assignee of the demand task creates and submits a time card. When the time card is approved, the resource rate derived from the rate card, labour rate, or system properties is used to populate this field.
        Note:

        If you are upgrading to New York, this field remains blank for existing demands. To populate this field, run the Update Demand Actual Cost and Actual Effort schedule job.

        Demand Actual Effort Time accrued or spent by a resource while working on a demand or demand task as derived from the submitted and approved time cards. This field is not available on the Demand form by default. Configure the form to add this field if required.
        Note:

        If you are upgrading to New York, this field remains blank for existing demands. To populate this field, run the Update Demand Actual Cost and Actual Effort schedule job.

        Assessment Data
        Impact Level of business impact created by the demand.
        Risk Risk value calculated from the demand assessment.
        Value Business value of the demand calculated from the Impact and Financial return fields.
        T-Shirt size Size of the demand.

        Before using T-Shirt size as an indicator of demand size, consider creating and publishing definitions for each option, outside the application. This process ensures that the values are interpreted correctly and consistently across the organization or department.

        Score Demand score is calculated based on risk, value, and size attributes in the base system.
        The value of the risk, value, and size attributes are derived from the assessment metric category results. For more information, see Assessment metric categories and their results.
        • When the risk and size are high, the score of the demand is low.
        • When the value is high, the score of the demand is high.
        Assessment Required Check box for enabling the assessments for the demand.

        By default the field is selected. When clear, the assessment questionnaire is not triggered for the demand.

        Only a demand manager can update the field when the demand is in Draft or Submitted state.

        Note: When this field is clear, and you reset the demand to draft, the value for Assessment Required is retained as clear.
        Note: The values in Value and Score fields are updated when a cost plan, benefit plan, or resource plan is created or updated for the demand in Qualified or Approved state. The values in the fields are updated only until an artifact such as project, enhancement, defect, or change is created from the demand.
        Notes
        Watch list List of groups and users who are subscribed to the demand and who can view the Additional comments.
        Work notes list List of groups and users who are subscribed to the demand and who can view Work notes.
        Work notes Information about the demand. Not visible to customers. Work notes are added throughout the demand management life cycle to communicate with other users associated with the demand.
      3. Click Save to save the record.
        Note: Requesters or collaborators can edit their demand as long as the demand is in the Draft state.

      What to do next

      Use the following related links and lists:
      Table 2. Demand form related links and lists
      Related Links
      Create Demand Budget Allows to allocate the budget to the demand.
      Create Baseline Allows to create a baseline of a demand. A baseline is a snapshot of the demand's current financial plans, which includes cost and benefit plans, but not actuals.
      Create Project This link appears if the Category field is set to Strategic and the Type field is set to Project. To create a project record for this demand, click this link. The number of the project record is displayed in the Project field.
      Create Enhancement This link appears if the Category field is set to Strategic and the Type field is set to Enhancement. To create an enhancement record for this demand, click this link. The number of the enhancement record is displayed in the Enhancement field.
      Create Change This link appears if the Category field is set to Operational and the Type field is set to Change. To create a change record for this demand, click this link. The number of the change record is displayed in the Change field.
      Create Defect This link appears if the Category field is set to Operational and the Type field is set to Defect. To create a defect record for this demand, click this link. The number of the defect record is displayed in the Defect field.
      Recalculate Strategy and Goal Allocation Recalculate and update cost field values in the Strategy and Goal Allocation tabs. Use this link to update the demand's total cost and benefits when strategy and goal allocations for the demand are changed. For more information, see Strategic Spend Tracking for PPM.
      Note: This related link is available only if the Strategic Spend Tracking for PPM is installed. You must switch to the Strategic Alignment view to see this related link. If this related link is not available on the form view that you are using, ask your administrator to configure the demand form to add this related link.
      Related Lists
      Demand Tasks Lists the tasks created for the demand.

      To create a new demand task, click New.

      To modify an existing demand task, click Edit.

      Stakeholders Lists the stakeholders for the demand.

      To create a new stakeholder, click New.

      To add existing stakeholders to the demand, click Edit.
      Note: If the portfolio associated with the demand has stakeholders, the portfolio stakeholders are automatically added to the demand.
      Requirements Lists the requirements for the demand.

      To create a new requirement, click New.

      Risks Lists the risks for the demand.

      To create a new risk, click New.

      The demand risks are added to the parent program and portfolio.
      Decisions Lists the decisions for the demand.

      To create a new decision, click New.

      Resource Plans Lists the resource plans for the demand.

      To create a resource plan and manage existing resource plans, click Manage.

      Cost Plans Lists the cost plans for the demand.

      To create a new cost plan, click New.

      The demand cost plans are added to the parent program and portfolio.
      Benefit Plans

      Lists the benefit plans for the demand.

      To create a new benefit plan, click New.

      Demand Budget Lists the demand budget by fiscal year. Click the amounts in the list to revise them.
      Stories Lists the stories for the demand.

      To create a new story, click New.

      To add or modify the existing story, click Edit.
      Note: The related list is available only when Agile Development 2.0 plugin is installed.
      Strategy Allocations Lists the percentage of demand's total cost and benefits allocated towards achievement of strategies associated with the demand. For more information, see Allocate or modify the strategy and goal percentage for a demand.
      Note: This related list appears only when Strategic Spend Tracking for PPM is installed. This application is available on ServiceNow Store. You must switch to the Strategic Alignment view to see this related list. If this related list is not available on the form view that you are using, ask your administrator to configure the demand form to add this related list. For more information, see Install Strategic Spend Tracking for PPM.
      Goal Allocations Lists the percentage of demand's total cost and benefits allocated towards achievement of goals associated with the demand. For more information, see Allocate or modify the strategy and goal percentage for a demand.
      Note: This related list appears only when Strategic Spend Tracking for PPM is installed. This application is available on ServiceNow Store. You must switch to the Strategic Alignment view to see this related list. If this related list is not available on the form view that you are using, ask your administrator to configure the demand form to add this related list. For more information, see Install Strategic Spend Tracking for PPM.
      • Create a new qualified demand

        The demand manager can create a new qualified demand from the demand workbench list view.

      • Create a demand task

        Create tasks for a demand to delegate cost, effort, risk, and benefit assessment activities. Assign a resource or group to the demand task to track the actual time and effort spent on performing the specified activities.

      • Submit a time card for a demand task

        The resources assigned to a demand task create and submit a time card or time sheet to record the time spent on a demand task. The reported hours are used to calculate the actual cost and effort for a demand task.

      • Create an artifact from a demand

        You can create an artifact from the Demand menu.

      • Create a demand benefit plan

        Demand benefit plans capture the potential benefits accrued by the demand when the demand is executed. Create a benefit plan to specify the estimated benefit in a category for a fiscal period.

      • Create a demand cost plan

        Demand cost plans capture the costs of demands. Create a cost plan to specify the unit cost of a cost type for a fiscal period.

      • Create and manage resource plans for a demand

        As a resource requester, find the availability of the resources, and create and manage the resource plans for a demand.

      • Allocate budget to a demand

        Set the budget of a demand according to the fiscal years.

      • Create baseline of a demand

        Create financial baseline of a demand, which captures benefit and financial metric information (snapshot of cost plan, benefit plan, and demand-level financial metrics) at a particular moment in time.

      Related tasks
      • Submit an idea from Self-Service or Service Catalog
      • View demands
      • Reset a demand to Draft state
      • Delete demands
      • Move and resize a demand
      Related concepts
      • Assess demands
      • Demand tasks
      • Actual cost and effort calculation for a demand and demand task
      • Add details to demands
      • Composite fields
      Related reference
      • Stage fields

      Tags:

      Feedback

          Share this page

          Got it! Feel free to add a comment
          To share your product suggestions, visit the Idea Portal.
          Please let us know how to improve this content

          Check any that apply

          To share your product suggestions, visit the Idea Portal.
          Confirm

          We were unable to find "Coaching" in Jakarta. Would you like to search instead?

          No Yes
          • Contact Us
          • Careers
          • Terms of Use
          • Privacy Statement
          • Sitemap
          • © ServiceNow. All rights reserved.

          Subscribe Subscribed Unsubscribe Last updated: Tags: January February March April May June July August September October November December No Results Found Versions Search preferences successfully updated My release version successfully updated My release version successfully deleted An error has occurred. Please try again later. You have been unsubscribed from all topics. You are now subscribed to and will receive notifications if any changes are made to this page. You have been unsubscribed from this content Thank you for your feedback. Form temporarily unavailable. Please try again or contact  docfeedback@servicenow.com  to submit your comments. The topic you requested does not exist in the release. You were redirected to a related topic instead. The available release versions for this topic are listed There is no specific version for this documentation. Explore products Click to go to the page. Release notes and upgrades Click to open the dropdown menu. Delete Remove No selected version Reset This field is required You are already subscribed to this topic Attach screenshot The file you uploaded exceeds the allowed file size of 20MB. Please try again with a smaller file. Please complete the reCAPTCHA step to attach a screenshot
          Log in to personalize your search results and subscribe to topics
          No, thanks Login