Thank you for your feedback.
Form temporarily unavailable. Please try again or contact docfeedback@servicenow.com to submit your comments.

Demand Management

Log in to subscribe to topics and get notified when content changes.

Demand Management

The Demand Management application consists of tools for capturing, centralizing, and assessing strategic and operational demands. It also provides a single location for managing all the demand information.

As a demand manager, assess the ideas submitted through the Idea Portal or ideation module and promote the feasible ideas to demands.

You can track the progress of an accepted idea as it moves through the demand life cycle (idea to a demand, to a project, enhancement, change, or defect).

A typical workflow for you as the demand manager is as follows:
  • Work on a demand to assess the feasibility, effort, and cost of the demand and create a business case for approval of the demand.
  • Create demand tasks to delegate activities to specialized resources or groups such as an initial feasibility review, cost estimate, effort estimate, and so on. For example, a demand manager can create demand tasks for assessing the cost associated with a software upgrade and the resources required.
  • Assign demand tasks to a business analyst, resource user, or appropriate group. The assigned resource or group then creates a cost and resource plan to help the demand manager assess and qualify the demand. For more information, see Demand tasks.

Watch this six-minute video to learn about the purpose of Demand Management, the Demand workflow, engaging stakeholders, prioritizing demands, and the decision workflow.

Basics of Demand Management
  • Set up the application: Plan, create stakeholders and assessment categories, and create bubble charts.
  • Assess ideas: Review and analyze submitted ideas before promoting ideas to demands.
  • Create and add details to the demands: Create demands and add demand tasks, stakeholders and assessments, and evaluate and qualify demands.
  • Use the Demand Management application or the demand workbench to compare and assess demands, and promote demands to projects, enhancements, changes, or defects.
Feedback