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Preconfigured indicators and their source applications

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Preconfigured indicators and their source applications

The preconfigured Application Portfolio Management indicators and the applications they have been sourced from help you to assess the applications across dimensions such as cost, quality, and risk. You can create additional indicators, apart from the preconfigured indicators, by copying and modifying them.

Table 1. Preconfigured indicators and sources
Indicator name Frequency Type Source How is it calculated? Description Jobs
Facilities cost Quarter Custom Script ITFM product. ITFM_Allocation_Aggregate table Data will be available in the ITFM tables only after the financial modeling process is completed Facilities cost for business application
Hardware cost Quarter Custom Script ITFM product. ITFM_Allocation_Aggregate table Data will be available in ITFM tables only after the financial modeling process is completed Hardware cost for business application
Labor cost Quarter Custom Script ITFM product. ITFM_Allocation_Aggregate table Data will be available in the ITFM tables only after the financial modeling process is completed Labor cost for business application
Other cost Quarter Custom Script ITFM product. ITFM_Allocation_Aggregate table Data will be available in the ITFM tables only after the financial modeling process is completed Other cost for business application
Services cost Quarter Custom Script ITFM product. ITFM_Allocation_Aggregate table Data will be available in the ITFM tables only after the financial modeling process is completed Services cost for business application
Software cost Quarter Custom Script ITFM product. ITFM_Allocation_Aggregate table Data will be available in the ITFM tables only after the financial modeling process is completed Software cost for business application
Application TCO Quarter Custom Script ITFM product. ITFM_Allocation_Aggregate table Data will be available in the ITFM tables only after the financial modeling process is completed Total application cost from all the buckets
Application's Incident Count Quarter Custom Script incident Data will be available in the incident table only after the business application is associated to the incident. Indicator that gets the count of all incidents associated to the business application tied to the scoring profile of which the indicator is part.
Application's Instance – Incident Count Quarter Custom Script incident Gets incident count attached to all Application Instances, which are mapped to a business application and rolls it up to application. Indicator that gets the count of all incidents associated with application instances. The application instances, in turn, are associated to a business application tied to a scoring profile of which the indicator is a part.

The incident count is calculated first at the application instance or application service level, and then it is rolled up to the business application level.

Usage Month Query Condition APM product. cmdb_ci_business_app table Calculated from the Active User Count field Number of user sessions and users for the application for a given fiscal period.
Number of incidents Daily Performance Analytics Mapped to Performance Analytics > Indicators > Automated Indicators > Number of new incidents

Source = Incidents.New (Incident table)

Number of incidents opened today Number of new incidents. Daily and historic data collection [PA Incident] Daily Data Collection

[PA Incident] Historic Data Collection

Number of problems Daily Performance Analytics Mapped to Performance Analytics > Indicators > Automated Indicators > Number of new problems

Source = Problems.New (Problem table)

Problems created today Number of problems opened today. Daily and historic data collection [PA Problem] Daily Data Collection

[PA Problem] Historic Data Collection

Number of changes Daily Performance Analytics Mapped to Performance Analytics > Indicators > Automated Indicators > Number of new changes

Source = Changes.New (change_request table)

Number of changes with a registration date (change_request.opened_at) on collection date Number of changes opened today. Daily and historic data collection [PA Change] Daily Data Collection

[PA Change] Historic Data Collection

Customer satisfaction (CSAT) Quarter Assessments Assessment Metric Type: Customer Satisfaction

Assessment Metric Category: CSAT

Template NPS
Functional fit Month Assessments Assessment Metric Type: Functional Fit

Assessment Metric Category: Functional Fit

Template Net Promoter Score (NPS)
Technical risk Month Assessments Assessment Metric Type: Technical Risk

Assessment Metric Category: Performance

Technical risk captured through survey for the fiscal period.

Template NPS

Business value Quarter Assessments Assessment Metric Type: Business Value

Assessment Metric Category: Business Value

Template NPS
Total change hours Month Performance Analytics Mapped to Performance Analytics > Indicators > Automated Indicators > Summed duration of closed changes

Source = Changes.Closed (Change_Request table)

Fields: Opened, Closed

State = Closed, Business Application = any of the APM Business Applications, Closed today

Script: Change.CloseTime.Hours. All Change Requests closed today considered Summed duration of closed changes for an application for the given fiscal period.

Time taken to close the changes in hours. Daily and historical data collection.

  • [PA Change] Daily Data Collection
  • [PA Change] Historic Data Collection
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