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    • IT Business Management
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    Home New York IT Business Management IT Business Management Time Card Management

    Time Card Management

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    Time Card Management

    The Time Card Management feature enables time card users such as task assignees to report and track their time for the assigned tasks.

    Time Card Management works with the Task table to record time worked on various task types, such as projects, incidents, problems, and change requests.

    With the Time Card Management feature:

    • The time card users can record the time worked on a task using time cards and time sheets. They can submit their time cards and time sheets for approval.
    • Time cards and time sheets are routed for approval based on the Non-project time approver and Project time approver fields in the user time sheet policy. User managers with time card approver role can also log time and submit the time sheet of their resources
    • The time card approvers can perform the following tasks:
      • Review and approve or reject the time cards in a submitted time sheet.
      • Recall the approved time sheets or time cards to return them to the users for corrections.
      • Use dashboards to view reports of time card and time sheet exceptions, and categorize time reported by the users.
      • Delegate another time card approver to process time sheets from your resources when you might not have time or will be unavailable. Note the following points for delegation:
        • You cannot delegate approval only for an individual resource.
        • The delegated time card approver cannot further delegate your time sheet approvals.

      The project_manager and the resource_manager roles contain the timecard_approver role in the base system. However, the timecard_approver role can also be used independently without these roles.

    • The time card admin can create and manage time sheet policies, and can also approve or reject by exception and process the time sheets. Time card admin can also create or edit time cards of any users if the time cards are in Pending or Rejected state.

    Watch this five-minute video to learn about setup of the time tracking feature, entering time and approvals.

    Note: The Time Card Management plugin is required to use time cards. Some of the procedures require the project management feature, which activates time cards automatically. For more information, see Project Management (com.snc.financial_planning_pmo).

    Domain separation in Time Card Management

    Domain separation provides complete data isolation for domain-specific users. Time card Management is domain separation compliant at the Data only level.

    • Activate Time Card Management

      Administrators can activate the Time card management (com.snc.time_card) plugin. The dashboards for Time Cards must be activated separately using the Performance Analytics - Content Pack - Project Portfolio Suite Dashboards plugin (com.snc.pps_dashboards). You will need a Performance Analytics license to use the dashboards.

    • Time sheet policies

      Time sheet policies contain the policies to which a time sheet, or a time card must adhere.

    • Create a project time category

      A time card admin or a project manager can create subcategories to define specific activities in the projects. The time card users can use these project subcategories to report time for a specific activity in a project.

    • Create a rate type

      You can create rate types using the Rate Types feature.

    • Time Sheet Portal

      Time Sheet Portal categorizes and displays all your assigned tasks in a single view for a given week. The portal enables you to record time spent on tasks on a day-to-day basis and submit the time sheet in a single action.

    • Time Sheets

      A time sheet groups all the time cards for a user for the given week.

    • Time cards

      Time cards are used to record the time worked on a task by a task assignee.

    • Record time worked

      The time card retrieves time accrued on a project or spent working on any record in the Task table from the Time worked field.

    • Manage costs

      When the cost management feature is enabled, time cards can be used to manage the cost of labor in the Cost Management application.

    • Project Manager Dashboard

      The Project Manager Dashboard provides the project managers with quick reports of time card exceptions, and category wise time reported for their projects. The dashboard displays time card reports only for the projects managed by a project manager.

    • User Manager Dashboard

      The User Manager Dashboard provides the user managers with reports of time sheet exceptions, and category wise time reported by the users.

    • Performance Analytics dashboard for Time Card Management

      Out-of-the-box Performance Analytics Solutions contain preconfigured dashboards. These dashboards contain actionable data visualizations that help you improve your business processes and practices.

    • Domain separation in Time Card

      This is an overview of domain separation in Time Card. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can then control several aspects of this separation, including which users can see and access data.

    • Mobile Time Sheets

      The ServiceNow® Mobile Timesheets app enables time sheet users and managers to access their time sheets from a mobile device. Mobile Time Sheets is available on the Now Mobile app and is supported on iOS and Android devices.

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    Release version
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      Time Card Management

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Time Card Management

      The Time Card Management feature enables time card users such as task assignees to report and track their time for the assigned tasks.

      Time Card Management works with the Task table to record time worked on various task types, such as projects, incidents, problems, and change requests.

      With the Time Card Management feature:

      • The time card users can record the time worked on a task using time cards and time sheets. They can submit their time cards and time sheets for approval.
      • Time cards and time sheets are routed for approval based on the Non-project time approver and Project time approver fields in the user time sheet policy. User managers with time card approver role can also log time and submit the time sheet of their resources
      • The time card approvers can perform the following tasks:
        • Review and approve or reject the time cards in a submitted time sheet.
        • Recall the approved time sheets or time cards to return them to the users for corrections.
        • Use dashboards to view reports of time card and time sheet exceptions, and categorize time reported by the users.
        • Delegate another time card approver to process time sheets from your resources when you might not have time or will be unavailable. Note the following points for delegation:
          • You cannot delegate approval only for an individual resource.
          • The delegated time card approver cannot further delegate your time sheet approvals.

        The project_manager and the resource_manager roles contain the timecard_approver role in the base system. However, the timecard_approver role can also be used independently without these roles.

      • The time card admin can create and manage time sheet policies, and can also approve or reject by exception and process the time sheets. Time card admin can also create or edit time cards of any users if the time cards are in Pending or Rejected state.

      Watch this five-minute video to learn about setup of the time tracking feature, entering time and approvals.

      Note: The Time Card Management plugin is required to use time cards. Some of the procedures require the project management feature, which activates time cards automatically. For more information, see Project Management (com.snc.financial_planning_pmo).

      Domain separation in Time Card Management

      Domain separation provides complete data isolation for domain-specific users. Time card Management is domain separation compliant at the Data only level.

      • Activate Time Card Management

        Administrators can activate the Time card management (com.snc.time_card) plugin. The dashboards for Time Cards must be activated separately using the Performance Analytics - Content Pack - Project Portfolio Suite Dashboards plugin (com.snc.pps_dashboards). You will need a Performance Analytics license to use the dashboards.

      • Time sheet policies

        Time sheet policies contain the policies to which a time sheet, or a time card must adhere.

      • Create a project time category

        A time card admin or a project manager can create subcategories to define specific activities in the projects. The time card users can use these project subcategories to report time for a specific activity in a project.

      • Create a rate type

        You can create rate types using the Rate Types feature.

      • Time Sheet Portal

        Time Sheet Portal categorizes and displays all your assigned tasks in a single view for a given week. The portal enables you to record time spent on tasks on a day-to-day basis and submit the time sheet in a single action.

      • Time Sheets

        A time sheet groups all the time cards for a user for the given week.

      • Time cards

        Time cards are used to record the time worked on a task by a task assignee.

      • Record time worked

        The time card retrieves time accrued on a project or spent working on any record in the Task table from the Time worked field.

      • Manage costs

        When the cost management feature is enabled, time cards can be used to manage the cost of labor in the Cost Management application.

      • Project Manager Dashboard

        The Project Manager Dashboard provides the project managers with quick reports of time card exceptions, and category wise time reported for their projects. The dashboard displays time card reports only for the projects managed by a project manager.

      • User Manager Dashboard

        The User Manager Dashboard provides the user managers with reports of time sheet exceptions, and category wise time reported by the users.

      • Performance Analytics dashboard for Time Card Management

        Out-of-the-box Performance Analytics Solutions contain preconfigured dashboards. These dashboards contain actionable data visualizations that help you improve your business processes and practices.

      • Domain separation in Time Card

        This is an overview of domain separation in Time Card. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can then control several aspects of this separation, including which users can see and access data.

      • Mobile Time Sheets

        The ServiceNow® Mobile Timesheets app enables time sheet users and managers to access their time sheets from a mobile device. Mobile Time Sheets is available on the Now Mobile app and is supported on iOS and Android devices.

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