Thank you for your feedback.
Form temporarily unavailable. Please try again or contact docfeedback@servicenow.com to submit your comments.

Configure a media section for Mobile Onboarding

Log in to subscribe to topics and get notified when content changes.

Configure a media section for Mobile Onboarding

Configure one or more of the media sections for the Mobile Onboarding app to provide relevant content to new hires at different stages of the onboarding process. For example, new hires can learn more about their upcoming orientation or have the option to download the Now Mobile app after onboarding is complete.

Before you begin

Role required: sn_hr_onboarding.admin

About this task

Media sections are a type of UI section that you can add to an applet launcher. The following media sections appear on the Welcome screen at different stages of the onboarding process in the Mobile Onboarding app, and you can personalize the content with your own headlines, images, video, text, and function instances.

Media section for Welcome to ServiceNow (Before Joining)
Welcome to ServiceNow (Before joining)
Displays when the onboarding case is created until one day before the new hire's start date.
New Hire Orientation
Displays beginning one day before the new hire's start state until their first day.
Media section for New Hire Orientation
Media section for Welcome to ServiceNow (After joining)
Welcome to ServiceNow (After joining)
Displays beginning on the employee's start date until the onboarding case is complete.
Case Complete
Displays on the upper half of the Welcome screen after the onboarding case is complete.
Media section for Case Complete
Media section for Download the employee app
Download the employee app
Displays on the lower half of the Welcome screen after the onboarding case is complete.

Procedure

  1. Navigate to System Mobile > Applet Launcher.
  2. Open the Onboarding Homepage record.
  3. In the Body related list, open a media section record.
    Configure the media sections for the Mobile Onboarding app.
  4. Configure the media section.
    You can personalize the headline, text, image/video, or function instance.
    • Headline
    • Text
    • Image or video
    • Function instance
      Note: You can personalize the label and configure the associated function. To learn more about how to configure functions, see Functions in ServiceNow mobile.
  5. Click Update.
Feedback