Home New York HR Service Delivery HR Service Delivery Employee Service Center Activate Employee Service Center Components installed with Employee Service Center

Components installed with Employee Service Center

Several types of components install with the activation of the Employee Service Center plugin, including user roles and tables.

Note: The Application Files table lists the components that are installed with this application. For instructions on how to access this table, see Find components installed with an application.

Demo data is available for this feature.

Note: The Employee Service Center [com.sn_hr_service_portal] plugin activates the sn_hr_sp.min_admin_count system property [sys_properties.list]. This property prevents you from deleting your only Employee Service Center admin user by requiring a minimum number (default is two) of active users with this role.

Roles installed

Users without an HR service portal (sn_hr_sp) role can still access:

HR contact form (hri_contact_form)
HR task details (hrj_task_details)
HR ticket page (hrj_ticket_page)
HRM ticket page (hrm_ticket_page)


Role title [name]	Description	Contains roles
Employee Service Center administrator [sn_hr_sp.esc_admin]	Can configure the Employee Service Center. This role is contained in the System Administrator [admin] role. To ensure that only the HR Administrator [sn_hr_core.admin] role has access to sensitive information, remove the HR admin [sn_hr_core.admin] role from the admin role after installation and configuration. See Remove HR Administrator role from IT System Administrator. Ensure that someone in your organization has the Employee Service Center administrator [sn_hr_sp.esc_admin] role after removing the admin role.	sn_hr_sp.admin sp_admin catalog_admin
Alumni employee [sn_hr_sp.hrsp_alumni]	(HR Service Delivery only) Alumni employee. Note: If you are using Employee Service Center with HR Service Delivery, you can use this role.	sn_hr_core.hrsm_alumni
Contingent employee [sn_hr_sp.hrsp_contingent]	(HR Service Delivery only) Contingent employee. Note: If you are using Employee Service Center with HR Service Delivery, you can use this role.	sn_hr_core.hrsm_contingent
Contractor employee [sn_hr_sp.hrsp_contractor]	(HR Service Delivery only) Contractor employee. Note: If you are using Employee Service Center with HR Service Delivery, you can use this role.	sn_hr_core.hrsm_contractor
Employee [sn_hr_sp.hrsp_employee]	(HR Service Delivery only) Employee. Note: If you are using Employee Service Center with HR Service Delivery, you can use this role.	sn_hr_core.hrsm_employee
New hire employee [sn_hr_sp.hrsp_new_hire]	(HR Service Delivery only) New hire employee. Note: If you are using Employee Service Center with HR Service Delivery, you can use this role.	sn_hr_core.hrsm_new_hire

You can assign these roles to the appropriate roles, groups, or users in your application.

To assign a role to another role, see Add a role to an existing role.
To assign a role to a group, see Assign a role to a group.
To assign a role to a user, see Assign a role to a user.

For further information on user administration and how to manage users, see User administration.

Tables installed


Table	Description
ESC Portal Configuration [sn_hr_sp_esc_portal_config]	ESC portal configuration table.
Pre-chat [sn_hr_sp_pre_chat]	Pre-chat table.
To-dos Configuration [sn_hr_sp_todos_config]	To-dos configuration table.
To-dos Widget Mapping [sn_hr_sp_todos_widget_mapping]	To-dos widget mapping table.

For further information on table administration and how to manage data, see Table administration.

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Components installed with Employee Service Center

Several types of components install with the activation of the Employee Service Center plugin, including user roles and tables.

Note: The Application Files table lists the components that are installed with this application. For instructions on how to access this table, see Find components installed with an application.

Demo data is available for this feature.

Roles installed

Users without an HR service portal (sn_hr_sp) role can still access:

HR contact form (hri_contact_form)
HR task details (hrj_task_details)
HR ticket page (hrj_ticket_page)
HRM ticket page (hrm_ticket_page)


Role title [name]	Description	Contains roles
Employee Service Center administrator [sn_hr_sp.esc_admin]	Can configure the Employee Service Center. This role is contained in the System Administrator [admin] role. To ensure that only the HR Administrator [sn_hr_core.admin] role has access to sensitive information, remove the HR admin [sn_hr_core.admin] role from the admin role after installation and configuration. See Remove HR Administrator role from IT System Administrator. Ensure that someone in your organization has the Employee Service Center administrator [sn_hr_sp.esc_admin] role after removing the admin role.	sn_hr_sp.admin sp_admin catalog_admin
Alumni employee [sn_hr_sp.hrsp_alumni]	(HR Service Delivery only) Alumni employee. Note: If you are using Employee Service Center with HR Service Delivery, you can use this role.	sn_hr_core.hrsm_alumni
Contingent employee [sn_hr_sp.hrsp_contingent]	(HR Service Delivery only) Contingent employee. Note: If you are using Employee Service Center with HR Service Delivery, you can use this role.	sn_hr_core.hrsm_contingent
Contractor employee [sn_hr_sp.hrsp_contractor]	(HR Service Delivery only) Contractor employee. Note: If you are using Employee Service Center with HR Service Delivery, you can use this role.	sn_hr_core.hrsm_contractor
Employee [sn_hr_sp.hrsp_employee]	(HR Service Delivery only) Employee. Note: If you are using Employee Service Center with HR Service Delivery, you can use this role.	sn_hr_core.hrsm_employee
New hire employee [sn_hr_sp.hrsp_new_hire]	(HR Service Delivery only) New hire employee. Note: If you are using Employee Service Center with HR Service Delivery, you can use this role.	sn_hr_core.hrsm_new_hire

You can assign these roles to the appropriate roles, groups, or users in your application.

To assign a role to another role, see Add a role to an existing role.
To assign a role to a group, see Assign a role to a group.
To assign a role to a user, see Assign a role to a user.

For further information on user administration and how to manage users, see User administration.

Tables installed


Table	Description
ESC Portal Configuration [sn_hr_sp_esc_portal_config]	ESC portal configuration table.
Pre-chat [sn_hr_sp_pre_chat]	Pre-chat table.
To-dos Configuration [sn_hr_sp_todos_config]	To-dos configuration table.
To-dos Widget Mapping [sn_hr_sp_todos_widget_mapping]	To-dos widget mapping table.

For further information on table administration and how to manage data, see Table administration.

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Components installed with Employee Service Center

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Roles installed

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Components installed with Employee Service Center

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