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  • Release version
    Table of Contents
    • HR Service Delivery
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    Home New York HR Service Delivery HR Service Delivery Employee Service Center Activate Employee Service Center Components installed with Employee Service Center

    Components installed with Employee Service Center

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    Components installed with Employee Service Center

    Several types of components install with the activation of the Employee Service Center plugin, including user roles and tables.

    Note: The Application Files table lists the components that are installed with this application. For instructions on how to access this table, see Find components installed with an application.
    Demo data is available for this feature.
    Note: The Employee Service Center [com.sn_hr_service_portal] plugin activates the sn_hr_sp.min_admin_count system property [sys_properties.list]. This property prevents you from deleting your only Employee Service Center admin user by requiring a minimum number (default is two) of active users with this role.

    Roles installed

    Users without an HR service portal (sn_hr_sp) role can still access:
    • HR contact form (hri_contact_form)
    • HR task details (hrj_task_details)
    • HR ticket page (hrj_ticket_page)
    • HRM ticket page (hrm_ticket_page)
    Role title [name] Description Contains roles
    Employee Service Center administrator

    [sn_hr_sp.esc_admin]

    Can configure the Employee Service Center.

    This role is contained in the System Administrator [admin] role. To ensure that only the HR Administrator [sn_hr_core.admin] role has access to sensitive information, remove the HR admin [sn_hr_core.admin] role from the admin role after installation and configuration. See Remove HR Administrator role from IT System Administrator.

    Ensure that someone in your organization has the Employee Service Center administrator [sn_hr_sp.esc_admin] role after removing the admin role.

    • sn_hr_sp.admin
    • sp_admin
    • catalog_admin
    Alumni employee

    [sn_hr_sp.hrsp_alumni]

    (HR Service Delivery only) Alumni employee.
    Note: If you are using Employee Service Center with HR Service Delivery, you can use this role.
    • sn_hr_core.hrsm_alumni
    Contingent employee

    [sn_hr_sp.hrsp_contingent]

    (HR Service Delivery only) Contingent employee.
    Note: If you are using Employee Service Center with HR Service Delivery, you can use this role.
    • sn_hr_core.hrsm_contingent
    Contractor employee

    [sn_hr_sp.hrsp_contractor]

    (HR Service Delivery only) Contractor employee.
    Note: If you are using Employee Service Center with HR Service Delivery, you can use this role.
    • sn_hr_core.hrsm_contractor
    Employee

    [sn_hr_sp.hrsp_employee]

    (HR Service Delivery only) Employee.
    Note: If you are using Employee Service Center with HR Service Delivery, you can use this role.
    • sn_hr_core.hrsm_employee
    New hire employee

    [sn_hr_sp.hrsp_new_hire]

    (HR Service Delivery only) New hire employee.
    Note: If you are using Employee Service Center with HR Service Delivery, you can use this role.
    • sn_hr_core.hrsm_new_hire

    You can assign these roles to the appropriate roles, groups, or users in your application.

    • To assign a role to another role, see Add a role to an existing role.
    • To assign a role to a group, see Assign a role to a group.
    • To assign a role to a user, see Assign a role to a user.

    For further information on user administration and how to manage users, see User administration.

    Tables installed

    Table Description
    ESC Portal Configuration

    [sn_hr_sp_esc_portal_config]

    ESC portal configuration table.
    Pre-chat

    [sn_hr_sp_pre_chat]

    Pre-chat table.
    To-dos Configuration

    [sn_hr_sp_todos_config]

    To-dos configuration table.
    To-dos Widget Mapping

    [sn_hr_sp_todos_widget_mapping]

    To-dos widget mapping table.

    For further information on table administration and how to manage data, see Table administration.

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    Release version
    Choose your release version

      Components installed with Employee Service Center

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Components installed with Employee Service Center

      Several types of components install with the activation of the Employee Service Center plugin, including user roles and tables.

      Note: The Application Files table lists the components that are installed with this application. For instructions on how to access this table, see Find components installed with an application.
      Demo data is available for this feature.
      Note: The Employee Service Center [com.sn_hr_service_portal] plugin activates the sn_hr_sp.min_admin_count system property [sys_properties.list]. This property prevents you from deleting your only Employee Service Center admin user by requiring a minimum number (default is two) of active users with this role.

      Roles installed

      Users without an HR service portal (sn_hr_sp) role can still access:
      • HR contact form (hri_contact_form)
      • HR task details (hrj_task_details)
      • HR ticket page (hrj_ticket_page)
      • HRM ticket page (hrm_ticket_page)
      Role title [name] Description Contains roles
      Employee Service Center administrator

      [sn_hr_sp.esc_admin]

      Can configure the Employee Service Center.

      This role is contained in the System Administrator [admin] role. To ensure that only the HR Administrator [sn_hr_core.admin] role has access to sensitive information, remove the HR admin [sn_hr_core.admin] role from the admin role after installation and configuration. See Remove HR Administrator role from IT System Administrator.

      Ensure that someone in your organization has the Employee Service Center administrator [sn_hr_sp.esc_admin] role after removing the admin role.

      • sn_hr_sp.admin
      • sp_admin
      • catalog_admin
      Alumni employee

      [sn_hr_sp.hrsp_alumni]

      (HR Service Delivery only) Alumni employee.
      Note: If you are using Employee Service Center with HR Service Delivery, you can use this role.
      • sn_hr_core.hrsm_alumni
      Contingent employee

      [sn_hr_sp.hrsp_contingent]

      (HR Service Delivery only) Contingent employee.
      Note: If you are using Employee Service Center with HR Service Delivery, you can use this role.
      • sn_hr_core.hrsm_contingent
      Contractor employee

      [sn_hr_sp.hrsp_contractor]

      (HR Service Delivery only) Contractor employee.
      Note: If you are using Employee Service Center with HR Service Delivery, you can use this role.
      • sn_hr_core.hrsm_contractor
      Employee

      [sn_hr_sp.hrsp_employee]

      (HR Service Delivery only) Employee.
      Note: If you are using Employee Service Center with HR Service Delivery, you can use this role.
      • sn_hr_core.hrsm_employee
      New hire employee

      [sn_hr_sp.hrsp_new_hire]

      (HR Service Delivery only) New hire employee.
      Note: If you are using Employee Service Center with HR Service Delivery, you can use this role.
      • sn_hr_core.hrsm_new_hire

      You can assign these roles to the appropriate roles, groups, or users in your application.

      • To assign a role to another role, see Add a role to an existing role.
      • To assign a role to a group, see Assign a role to a group.
      • To assign a role to a user, see Assign a role to a user.

      For further information on user administration and how to manage users, see User administration.

      Tables installed

      Table Description
      ESC Portal Configuration

      [sn_hr_sp_esc_portal_config]

      ESC portal configuration table.
      Pre-chat

      [sn_hr_sp_pre_chat]

      Pre-chat table.
      To-dos Configuration

      [sn_hr_sp_todos_config]

      To-dos configuration table.
      To-dos Widget Mapping

      [sn_hr_sp_todos_widget_mapping]

      To-dos widget mapping table.

      For further information on table administration and how to manage data, see Table administration.

      Tags:

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