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HR Service Delivery

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HR Service Delivery

The ServiceNow® HR Service Delivery application improves the employee service experience by automating HR interactions and providing a single platform for all HR services.

HR Service Delivery applications

Depending on the HR Service Delivery package you choose, deploy one or more of the following applications.

Case and Knowledge Management
Standardize the documentation, interaction, and fulfillment of employee inquiries and requests, improving HR efficiency and services over time.
Employee Service Center
Provide a single, unified portal for employees to get all the information, services, and help that they need.
Note: Employee Service Center is also available as a standalone application.
Enterprise Onboarding and Transitions
Automate onboarding and other employee lifecycle events that span multiple departments, improving employee satisfaction and efficiency across HR and other departments.

You can also deploy the following supporting applications.

  • Employee Document Management to secure, retain, access, and purge employee files with ease using paperless document management. A separate subscription is required.
  • HR Performance Analytics to reduce HR inefficiencies by reporting and analyzing service delivery performance and quality. A separate subscription is required.

Mobile applications

You can use the following mobile apps with HR Service Delivery.

Now Mobile app for HR Service Delivery
Enable your employees to view HR requests, request help, complete HR tasks, and more using the new Now Mobile app for HR Service Delivery.
Mobile Onboarding app
Enable your new hires to complete onboarding to-dos, ask questions, and view relevant content using the new Mobile Onboarding app.

Domain separation and HR Service Delivery

Domain separation separates data, processes, and administrative tasks into logical groupings called domains. You can then control several aspects of this separation, including which users can see and access data.

If you are on the legacy version of HR

The legacy (non-scoped) version of HR Service Delivery is only available for customers that went live with HR in Helsinki or earlier. New features and functionality are no longer supported on the legacy version and require migration to the scoped version of HR. The HR Migration tool is available to facilitate the migration process.