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Integrating with the SAP SuccessFactors service

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Integrating with the SAP SuccessFactors service

The preconfigured SAP SuccessFactors integration uses SOAP and REST services to synchronize employee profiles and employee to-dos between HR Service Delivery and the SuccessFactors service. You can use the preconfigured integration as-is or customize it to meet your needs.

SuccessFactors integration overview

The preconfigured SuccessFactors integration is set up to:

Pull employee profile data from SuccessFactors to HR Service Delivery
By default, the following data is pulled from the SuccessFactors service:
  • Departments
  • Locations
  • Job profiles
  • Worker profiles
  • Effective worker profiles
Synchronize employee to-dos between the two systems
You can also synchronize employee to-dos so that employees can access their to-dos from either system. This creates a connected experience that directs employees to the system of origin to complete their to-dos. For example, employees would be able to view their SuccessFactors to-dos in the Employee Service Center.
  • For the inbound integration, the integration is configured to pull new and updated to-dos, as well as existing to-dos. Existing to-dos are all pulled to HR Service Delivery the first time the scheduled job executes. Make sure to delete any existing job trackers before scheduling the first pull.
  • For the outbound integration, the integration is configured to push new to-dos, as well as existing to-dos. For existing to-dos, you must execute a one-time scheduled job to push them to the SuccessFactors service.

SuccessFactors integration setup

To set up the SuccessFactors integration, you must provide the source credentials, verify the inbound integration settings, and schedule the integrations job.

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