Employee knowledge page

The knowledge page is where employees can browse knowledge articles and find answers to their questions in the Employee Service Center. You can associate one or more knowledge bases with the Employee Service Center. If no knowledge base is selected, then all your knowledge bases appear in the Employee Service Center.

Overview

The following GIF shows an example of an employee browsing knowledge bases and articles in the Employee Service Center.

Example of a user browsing knowledge bases and knowledge articles in the Employee Service Center.

Configuring the knowledge page

You can associate one or more knowledge bases with the Employee Service Center.

Note: If no knowledge base is selected, then all your knowledge bases appear in the Employee Service Center.

Associate a portal with a knowledge base

You can also map related articles and catalog items to a knowledge article so that employees can more easily find relevant information and submit relevant requests. For knowledge articles, you can manually map the related articles or allow a machine learning algorithm to predict and display the related articles. For catalog items, you can manually map the related catalog items.

To learn more about knowledge management, including how to configure a knowledge base, create knowledge articles, and use knowledge blocks to simplify knowledge authoring, see:

Knowledge Management
(HR Service Delivery only) HR Knowledge Management

Employee knowledge page

Overview

The following GIF shows an example of an employee browsing knowledge bases and articles in the Employee Service Center.

Example of a user browsing knowledge bases and knowledge articles in the Employee Service Center.

Configuring the knowledge page

You can associate one or more knowledge bases with the Employee Service Center.

Note: If no knowledge base is selected, then all your knowledge bases appear in the Employee Service Center.

Associate a portal with a knowledge base

To learn more about knowledge management, including how to configure a knowledge base, create knowledge articles, and use knowledge blocks to simplify knowledge authoring, see:

Knowledge Management
(HR Service Delivery only) HR Knowledge Management

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Employee knowledge page

Employee knowledge page

Overview

Configuring the knowledge page

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Employee knowledge page

Employee knowledge page

Overview

Configuring the knowledge page

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