From the ServiceNow®
Portal, anyone who has requested a policy exception can request an extension before the
policy deadline. You can request a policy extension for a given policy once.
Role required: control owner
Add the My Policy Exceptions
widget to the Service Portal index page. The widget is visible only if there is at
least one policy exception in your list.
The extension request is sent for approval to the approving
Open the policy exception for which you want to request for extension.
In the Request extension section, enter the date until
which you want to extend.