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Request a policy extension

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Request a policy extension

From the ServiceNow® Portal, anyone who has requested a policy exception can request an extension before the policy deadline. You can request a policy extension for a given policy once.

Before you begin

Role required: control owner

Add the My Policy Exceptions widget to the Service Portal index page. The widget is visible only if there is at least one policy exception in your list.


  1. Navigate to Policy and Compliance > My Policy Exceptions.
  2. Open the policy exception for which you want to request for extension.
  3. In the Request extension section, enter the date until which you want to extend.
  4. Click Request.


The extension request is sent for approval to the approving authority.