Search for information using the customer portal

Use the search feature on the customer portal to find information about a question or an issue.

Before you begin

Role required: sn_customerservice.customer, sn_customerservice.customer_admin, sn_customerservice.partner, or sn_customerservice.partner_admin

About this task

The portal has a search feature that you can use to search for information across several repositories. Enter a search term in the Search field and then click Search to display a list of related articles.

Procedure

Enter a search term into the Search field.
Click Search.
A list of articles related to the search term is displayed.
Click a link to view an article.

How search works:

Topics are ranked in search results by how closely they match your search terms

Search for information using the customer portal

Search for information using the customer portal

On this page

Search for information using the customer portal

Search for information using the customer portal

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