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Change your password directly from the Customer Service Portal

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Change your password directly from the Customer Service Portal

Change your password directly from the Customer Service Portal.

Before you begin

Role required: admin
Note: Users with the required roles can change their passwords from the Customer Service Portal. The system administrator can change and reset passwords using the ServiceNow® Password Reset and Password Change applications .

Procedure

  1. Click your user name in the portal header to display the user profile information.
  2. Click Change Password.
  3. Fill in the fields on the Change Password form.
    Table 1. Change Password form
    Field Description
    Old Password The current password. This field is automatically filled in.
    New Password
    The new password, which must meet the following requirements:
    • Be a minimum of eight characters long
    • Include at least one uppercase and one lowercase letter
    • Include at least one number
    Retype Password The new password.
  4. Click Change Password.
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