Thank you for your feedback.
Form temporarily unavailable. Please try again or contact docfeedback@servicenow.com to submit your comments.

Create a case for install base from the Customer Service homepage

Log in to subscribe to topics and get notified when content changes.

Create a case for install base from the Customer Service homepage

Create a case about a question or issue on your install base from the Customer Service homepage.

Before you begin

Role required: sn_customerservice.customer, sn_customerservice.partner, sn_customerservice.customer_admin, or sn_customerservice.partner_admin

About this task

Install base enables you to track which instances have been provisioned for your account and the products and services that run on them.

Procedure

  1. Navigate to the Customer Service homepage.
  2. Click Create Case for Install Base.
  3. Fill out the fields on the form, as required.
    Table 1. Create Case form
    Field Description
    Product The sold product you have a question on or issue with.
    Install Base The install base item you have a question on or issue with.
    Priority The assigned priority:
    • 1 — Critical
    • 2 — High
    • 3 — Moderate
    • 4 — Low (default)
    Subject A brief description of the question, issue, or problem.
    Description A more detailed description of the customer question, issue, or problem.
  4. Click Submit.
    The case is created, assigned a case number, and added to the user's case list. Click My Cases at the top of the customer portal to view the Cases list.
Feedback