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View the number of bot-based sessions

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View the number of bot-based sessions

CSM portal usage sessions are billable to customers, but sometimes customers are unnecessarily charged for sessions generated due to bots, crawlers, and DDOS attacks. You can view the number of bot-based sessions to ensure that customers are not incorrectly billed.

Before you begin

Role required: admin, usage_admin

About this task

For all new portalsyou create, bot sessions are captured in the Service Portal Bot Sessions [ua_sp_bot_session] table and all session types are captured in the Service Portal Usage [ua_sp_usage] table.

Procedure

  1. Navigate to Reports > View/Run.
  2. Search for customer portal usage.
  3. Click the Customer Portal Usage report.
    The report shows the session count for all sessions and a separate count of sessions generated due to bots, crawlers, and DDoS attacks.
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