Users with the major issue manager role can approve or reject a major case candidate.
Role required: sn_customerservice_manager,
Select the desired candidate case.
Select one of the following from the Case form context menu.
|Approve Major Case Candidate
||Approves the current major case candidate as a major case.
- If the candidate case was proposed from an existing case, a
major case is created and the candidate case becomes a child
case of that major case.
- If the candidate case was created directly, the candidate
case becomes the major case.
|Reject Major Case Candidate
||Rejects the current major case candidate as a major case.
rejected, provide a reason for rejecting the case in the Rejection
Reason pop-up window. This information is added to the
Work notes on the Case form.