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Activate Proactive Customer Service Operations

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Activate Proactive Customer Service Operations

Activate the Proactive Customer Services plugin to use Proactive Customer Service Operations.

Before you begin

Role required: admin

About this task

Proactive Customer Service Operations is only available for customers who are licensed for the Customer Service Management application. To activate Proactive Customer Service Operations, activate the Proactive Operations Management plugin (com.snc.proactive_cs_ops). This plugin is not active by default.


  1. Navigate to System Definition > Plugins.
  2. Search for the plugin com.snc.proactive_cs_ops.
  3. Click Activate.