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Components installed with OpenFrame

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Components installed with OpenFrame

Several types of components are installed with OpenFrame.

Tables installed with OpenFrame

Tables are added with activation of OpenFrame.

Table Description
Phone Log

[sn_openframe_phone_log]

A log of the incoming and outgoing phone calls. This table can be used to log any phone call made or received.
OpenFrame Configuration

[sn_openframe_configuration]

Stores the OpenFrame configuration. This is the configuration used to load the OpenFrame in the TopFrame.

Roles installed with OpenFrame

Roles are added with activation of OpenFrame.

Role title [name] Description Contains roles
User

[sn_openframe_user]

The OpenFrame user role.
  • None

Script includes installed with OpenFrame

Script includes are added with activation of OpenFrame.

Script include Description
OpenFrameAjaxUtility OpenFrame AJAX utility class providing functions to get the OpenFrame configuration and also to get and set the last opened frame location.

Business rules installed with OpenFrame

Business rules are added with activation of OpenFrame.

Business rule Table Description
Set Agent Phone Log

[sn_openframe_phone_log]

Sets the agent in the Phone Log [sn_openframe_phone_log] table as the current logged-in user if a phone call is logged without an agent.
One Default Configuration OpenFrame Configuration

[sn_openframe_configuration]

Checks that there is only one default OpenFarme configuration. You cannot have two OpenFrame configurations with the default flag set to true.
Update Task Work Notes Phone Log

[sn_openframe_phone_log]

Updates the work notes for a specific task whenever a phone call is logged for that task.

UI macros installed with OpenFrame

UI macros are added with activation of OpenFrame.

These macros are supported if:
  • the doctype property is set and the device is not a tablet or mobile.
  • the web browser is Internet Explorer 10 or above.
Script include Description
show_phone
  • This macro requires the activation of the OpenFrame plugin.
  • You can configure the UI macro using the ref_contribution parameter to display a phone icon next to the sys_user reference field. The icon is shown only if the phone field in the sys_user record is populated with the user's contact number.
show_phone_customer_service
  • This macro requires the activation of the Customer Service Management and the OpenFrame plugins.
  • You can configure the UI macro using the ref_contribution parameter to display a phone icon next to the Contact customer_account reference field on the case form. The icon is shown only if the phone field in the Contact customer_account record is populated with the user's contact number.
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