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Communication channels

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Communication channels

Customers interact with customer service agents using several different communication channels, including email, phone, and chat.

With this omni-channel communication capability, customers can reach out to agents through their preferred channels. Agents can use all of these channels to communicate with customers. Customers can also use the self-service options available with the Customer Service Portal and the Consumer Service Portal.

Set up these communication channels as needed for your business requirements. See Communication channel setup overview for a high-level description of the channel setup tasks.

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