Thank you for your feedback.
Form temporarily unavailable. Please try again or contact to submit your comments.

Communication channels

Log in to subscribe to topics and get notified when content changes.

Communication channels

Customers interact with customer service agents using several different communication channels, including email, phone, and chat.

With this omni-channel communication capability, customers can reach out to agents through their preferred channels. Agents can use all of these channels to communicate with customers. Customers can also use the self-service options available with the Customer Service Portal and the Consumer Service Portal.

Set up these communication channels as needed for your business requirements. See Communication channel setup overview for a high-level description of the channel setup tasks.