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Customer Service Portal

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Customer Service Portal

Customize the Customer Service Portal to support your business-to-business (B2B) customers.

The Customer Service Portal is a self-service web portal based on the ServiceNow Service Portal application. Use the Customer Service Portal to provide information and support for your customers. The Customer Service Portal portal provides a basic format that customers can use to search for information or request assistance from a customer service agent. It includes the following features;
  • A header with links for different customer activities.
  • A search feature that customers can use to search for information from several repositories.
  • Links to information sources such as the knowledge base, the user community, and customer support.
Activate the plugin and then customize the Customer Service Portal to employ the components that meet your customer needs. Some of the components that you can customize include:
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