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Consumer Service Portal

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Consumer Service Portal

Customize the Consumer Service Portal to support your business-to-consumer (B2C) customers.

The Consumer Service Portal is a self-service web portal based on the ServiceNow Service Portal application. Use the Consumer Service Portal to provide information and support for your consumers. The Consumer Service Portal provides a basic format that customers can use to search for information or request assistance from a customer service agent. It includes the following features;
  • A header with links for different consumer activities.
  • A search feature that consumers can use to search for information from several repositories.
  • Links to information sources such as the knowledge base, the user community, and customer support.
Activate the plugin and then customize the Consumer Service Portal to employ the components that meet your customer needs. Some of the components that you can customize include:
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