The ServiceNow® Customer Service Management product enables you to provide the service and support that your external customers need. For example, your customers can communicate and receive support through the web, email, chat, telephone, and social media.

Additional resources

  • Learn more about what's new and changed, see the Customer Service Management release notes.
  • Log in to your ServiceNow® account and find additional information about implementing and deploying Customer Service Management features at Now Create.
  • Access real-time courses, self-paced training, and career resources at Now Learning
  • Find useful resources related to your role and explore best practices at the Customer Success Center.
  • Connect with other Customer Service Management users at Now Community.