Thank you for your feedback.
Form temporarily unavailable. Please try again or contact docfeedback@servicenow.com to submit your comments.

Software Asset Management overview

Log in to subscribe to topics and get notified when content changes.

Software Asset Management overview

New functionality, roles, tables, scripts, UI policies, and business rules are added with this application.

Software Asset Management functionality consists of these main features.

Feature area Description
Dashboards These dashboards show software installation results for your environment in the form of statistics and charts.
  • Software Asset Analytics: Overview, License Summary, Compliance Summary, and Removal Summary
  • Normalization and Content Service: Normalization trend charts
  • Software Publisher Analytics: Microsoft, Oracle, IBM, VMware, Citrix, and SAP.
    Note: The publisher pack add-on must be activated to see the Software Publisher Analytics dashboard.
  • Office 365 and Adobe Cloud
    Note: The publisher pack add-on must be activated to see the Office 365 and Adobe Cloud dashboard.
  • Software Asset Management: Overview, Optimization, Compliance Analysis
Licensing Software models created for all installed software products are used to tie software installations (software being used) with entitlements (software owned). Entitlements define license details and are assigned to software models.

Features include publisher part number lookup, common per core and per processor license metrics, entitlement discovery maps, blacklisting, client access, license change projection, entitlement import, and entitlement import error results list.

Discovery and normalization A discovery process, such as ServiceNow Discovery or Microsoft SCCM (2012 v2 or 2016), can be used to discover the software installed in your environment.

The normalization process compares the discovered publisher, discovered product, and discovered version values against the ServiceNow repository of normalized equivalents

An OOB Normalization library contains all content except publisher and product. Custom products can be created if a software product does not exist in the Software Library. Discovered software can also be manually normalized for reconciliation. A software discovery model is then matched to discovered software installations.

Features include partial, full, and publisher normalization, License Workbench, License Position report, custom pattern normalization rules, normalization suggestions, on-premise customer support, and an optional Software Asset Management content service to update the Normalization Library with pattern normalization rules.

Reconciliation The reconciliation process calculates the compliance status of software products with respect to discovery and entitlements.

Removal candidates are generated for unused software that can be used to reclaim software rights.

Features include reconciliation grouping, and remediation actions for resolving compliance issues.

Optimization The reclamation process remediates non-compliance by uninstalling software from devices and reclaiming those software rights. The reclamation process can be automated using Client Software Distribution (CSD).

Features include removal candidate and workflows, reclamation rule creation, software usage listing, and support for creating a purchase order directly using Procurement integration. For more information, see the Procurement overview.

Feedback