Contents Now Platform Capabilities Previous Topic Next Topic Legacy: Use help desk chat to get support Subscribe Log in to subscribe to topics and get notified when content changes. ... SAVE AS PDF Selected Topic Topic & Subtopics All Topics in Contents Share Legacy: Use help desk chat to get support You can contact service desk staff. Procedure Open the Employee Self-Service Portal (https://<instance web address>/ess). Log in to your ServiceNow account. Only logged in users can use chat. In the upper right, click the Service Desk Chat button. A chat window opens. Enter your question in the text field at the bottom of the window and press Enter. A message confirms that you have entered the chat queue and indicates your position and estimated wait time. When a service desk staff member accepts your chat and begins working on your question, another message appears. Chat with your service desk agent via instant messaging. service desk staff may lead you through troubleshooting, ask clarifying questions, or create an incident record to address your question. Result Note: Administrators can configure Service Desk Chat to be accessible on content management (CMS) pages. Figure 1. Service Desk Chat Window On this page Send Feedback Previous Topic Next Topic
Legacy: Use help desk chat to get support You can contact service desk staff. Procedure Open the Employee Self-Service Portal (https://<instance web address>/ess). Log in to your ServiceNow account. Only logged in users can use chat. In the upper right, click the Service Desk Chat button. A chat window opens. Enter your question in the text field at the bottom of the window and press Enter. A message confirms that you have entered the chat queue and indicates your position and estimated wait time. When a service desk staff member accepts your chat and begins working on your question, another message appears. Chat with your service desk agent via instant messaging. service desk staff may lead you through troubleshooting, ask clarifying questions, or create an incident record to address your question. Result Note: Administrators can configure Service Desk Chat to be accessible on content management (CMS) pages. Figure 1. Service Desk Chat Window
Legacy: Use help desk chat to get support You can contact service desk staff. Procedure Open the Employee Self-Service Portal (https://<instance web address>/ess). Log in to your ServiceNow account. Only logged in users can use chat. In the upper right, click the Service Desk Chat button. A chat window opens. Enter your question in the text field at the bottom of the window and press Enter. A message confirms that you have entered the chat queue and indicates your position and estimated wait time. When a service desk staff member accepts your chat and begins working on your question, another message appears. Chat with your service desk agent via instant messaging. service desk staff may lead you through troubleshooting, ask clarifying questions, or create an incident record to address your question. Result Note: Administrators can configure Service Desk Chat to be accessible on content management (CMS) pages. Figure 1. Service Desk Chat Window
