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Call a user from the WebRTC UI

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Call a user from the WebRTC UI

Make outbound calls and receive a voice call in the browser through the WebRTC interface from On-Call Schedules landing page, Roster and Escalation Details modal and on-call calendar.

Before you begin

Role required: itil


  1. Navigate to On Call scheduling > On Call calendars.
  2. In the calendar that opens, click the name of the user you want to call.
  3. Choose Call to call the user.
    Screen for WebRTC UI