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    Home Madrid Now Platform Capabilities Now Platform capabilities Notify Using Notify with On-Call Scheduling Controlling the on-call communication channel with Notify

    Controlling the on-call communication channel with Notify

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    Controlling the on-call communication channel with Notify

    Configure On-Call Scheduling with Notify to always use a user's preferred communication channel.

    If Force communication channel is specified in the Escalation settings for rosters, the preferred user device is used, either SMS,Voice or email.

    For example, if the preferred device is SMS, and the on-call member does not have an SMS device defined, the user is not contacted even if the user has an email address. When forcing a communication channel on an escalation level does not succeed, no further communication attempts are made. The fact that the user could not be reached is logged.

    • On-call: Assign by Acknowledgement workflow

      The On-Call: Assign by Acknowledgement workflow is provided with Notify.

    Related tasks
    • Set up Notify with On-Call Scheduling
    • Call a user from the WebRTC UI
    Related concepts
    • Subscription-based notifications
    Related reference
    • Key differences between on-call scheduling with NotifyNow and with Notify

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    Release version
    Choose your release version

      Controlling the on-call communication channel with Notify

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Controlling the on-call communication channel with Notify

      Configure On-Call Scheduling with Notify to always use a user's preferred communication channel.

      If Force communication channel is specified in the Escalation settings for rosters, the preferred user device is used, either SMS,Voice or email.

      For example, if the preferred device is SMS, and the on-call member does not have an SMS device defined, the user is not contacted even if the user has an email address. When forcing a communication channel on an escalation level does not succeed, no further communication attempts are made. The fact that the user could not be reached is logged.

      • On-call: Assign by Acknowledgement workflow

        The On-Call: Assign by Acknowledgement workflow is provided with Notify.

      Related tasks
      • Set up Notify with On-Call Scheduling
      • Call a user from the WebRTC UI
      Related concepts
      • Subscription-based notifications
      Related reference
      • Key differences between on-call scheduling with NotifyNow and with Notify

      Tags:

      Feedback

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