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Using Notify with Incident Communications Management

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Using Notify with Incident Communications Management

Use Notify with incident communication plan to send SMS messages or start conference calls.

Certain configuration steps are required to use Notify with an incident communication plan.
  • Both Notify and Incident Communications Management must be active.
  • Notify must be configured and able to initiate and receive phone calls and SMS messages.
  • The property com.snc.iam.notify_number must be set to an active Notify number with outgoing voice and SMS capability.
  • This Notify number must belong to a number group configured with inbound and outbound conference call workflows.
Note: The Conference Call Group number group is configured with conference call workflows by default.
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