Contents Now Platform Capabilities Previous Topic Next Topic Knowledge Management Subscribe Log in to subscribe to topics and get notified when content changes. ... SAVE AS PDF Selected Topic Topic & Subtopics All Topics in Contents Share Knowledge Management The ServiceNow® Knowledge Management (KM) application enables the sharing of information in knowledge bases. These knowledge bases contain articles that provide users with information such as self-help, troubleshooting, and task resolution. Knowledge Management has significantly changed with Knowledge v3, which is enabled by default for all instances starting with the Fuji release. The Knowledge Management Service Portal enables users to access a portal view of knowledge bases and articles. It is available by default for new customers on the Madrid and later releases. If required, existing and upgrade customers can activate the Knowledge Management Service Portal plugin. Knowledge Management supports processes for creating, categorizing, reviewing, and approving articles. Users can search and browse articles as well as provide feedback. To support multiple groups, knowledge bases can be assigned to individual managers. Separate workflows can be used for publishing and retiring articles, and separate access controls can be used to control reading and contributing. Explore Upgrade to Madrid Knowledge Management v3 Knowledge Management v3 homepage Search using Knowledge Management v3 Contextual search Social Q&A Domain separation Set up Video: Getting Started with Knowledge Management v3 Knowledge Management setup guide for admins Knowledge base setup guide for knowledge admins and managers Administer Select user criteria for a knowledge base Video: How to Control Knowledge Access Through User Criteria Blog: Article Security and Filtering in Knowledge v3 Define a knowledge article category Add a knowledge article to featured content Configure Knowledge Management Use Knowledge Management roles Knowledge Management guide for users Use knowledge on mobile devices Article versioning Article subscriptions Knowledge Management Service Portal Migrate Migrate to Knowledge Management v3 Video: Migrating from Knowledge Management v2 to v3 Video: Managing Article-Level Access Controls During Migration from KM v2 to v3 Webinar: Knowledge v3 - Features and Upgrade Best Practices Blog: All things Upgrade considered on Knowledge v2 to v3 Troubleshoot and get help Ask or answer questions in the Knowledge Management community Search the HI knowledge base for known error articles Duplicate knowledge article numbers Contact ServiceNow Support On this page Send Feedback Previous Topic Next Topic
Knowledge Management The ServiceNow® Knowledge Management (KM) application enables the sharing of information in knowledge bases. These knowledge bases contain articles that provide users with information such as self-help, troubleshooting, and task resolution. Knowledge Management has significantly changed with Knowledge v3, which is enabled by default for all instances starting with the Fuji release. The Knowledge Management Service Portal enables users to access a portal view of knowledge bases and articles. It is available by default for new customers on the Madrid and later releases. If required, existing and upgrade customers can activate the Knowledge Management Service Portal plugin. Knowledge Management supports processes for creating, categorizing, reviewing, and approving articles. Users can search and browse articles as well as provide feedback. To support multiple groups, knowledge bases can be assigned to individual managers. Separate workflows can be used for publishing and retiring articles, and separate access controls can be used to control reading and contributing. Explore Upgrade to Madrid Knowledge Management v3 Knowledge Management v3 homepage Search using Knowledge Management v3 Contextual search Social Q&A Domain separation Set up Video: Getting Started with Knowledge Management v3 Knowledge Management setup guide for admins Knowledge base setup guide for knowledge admins and managers Administer Select user criteria for a knowledge base Video: How to Control Knowledge Access Through User Criteria Blog: Article Security and Filtering in Knowledge v3 Define a knowledge article category Add a knowledge article to featured content Configure Knowledge Management Use Knowledge Management roles Knowledge Management guide for users Use knowledge on mobile devices Article versioning Article subscriptions Knowledge Management Service Portal Migrate Migrate to Knowledge Management v3 Video: Migrating from Knowledge Management v2 to v3 Video: Managing Article-Level Access Controls During Migration from KM v2 to v3 Webinar: Knowledge v3 - Features and Upgrade Best Practices Blog: All things Upgrade considered on Knowledge v2 to v3 Troubleshoot and get help Ask or answer questions in the Knowledge Management community Search the HI knowledge base for known error articles Duplicate knowledge article numbers Contact ServiceNow Support
Knowledge Management The ServiceNow® Knowledge Management (KM) application enables the sharing of information in knowledge bases. These knowledge bases contain articles that provide users with information such as self-help, troubleshooting, and task resolution. Knowledge Management has significantly changed with Knowledge v3, which is enabled by default for all instances starting with the Fuji release. The Knowledge Management Service Portal enables users to access a portal view of knowledge bases and articles. It is available by default for new customers on the Madrid and later releases. If required, existing and upgrade customers can activate the Knowledge Management Service Portal plugin. Knowledge Management supports processes for creating, categorizing, reviewing, and approving articles. Users can search and browse articles as well as provide feedback. To support multiple groups, knowledge bases can be assigned to individual managers. Separate workflows can be used for publishing and retiring articles, and separate access controls can be used to control reading and contributing. Explore Upgrade to Madrid Knowledge Management v3 Knowledge Management v3 homepage Search using Knowledge Management v3 Contextual search Social Q&A Domain separation Set up Video: Getting Started with Knowledge Management v3 Knowledge Management setup guide for admins Knowledge base setup guide for knowledge admins and managers Administer Select user criteria for a knowledge base Video: How to Control Knowledge Access Through User Criteria Blog: Article Security and Filtering in Knowledge v3 Define a knowledge article category Add a knowledge article to featured content Configure Knowledge Management Use Knowledge Management roles Knowledge Management guide for users Use knowledge on mobile devices Article versioning Article subscriptions Knowledge Management Service Portal Migrate Migrate to Knowledge Management v3 Video: Migrating from Knowledge Management v2 to v3 Video: Managing Article-Level Access Controls During Migration from KM v2 to v3 Webinar: Knowledge v3 - Features and Upgrade Best Practices Blog: All things Upgrade considered on Knowledge v2 to v3 Troubleshoot and get help Ask or answer questions in the Knowledge Management community Search the HI knowledge base for known error articles Duplicate knowledge article numbers Contact ServiceNow Support
