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Recall an article that is being reviewed

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Recall an article that is being reviewed

Recall an article that is being reviewed to make additional changes.

About this task

If ownership groups is not enabled, only the author of the article, knowledge administrators, or system administrators can recall the article.

If ownership groups is enabled, the author of the article, the ownership group manager, ownership group members, knowledge administrators, or system administrators can recall an article.

Recalling an article in the Review state results in a minor version increment.

When a revised article is in Review state, only the corresponding versions reviser can recall the article to make additional changes.

Procedure

  1. Navigate to Knowledge > Articles > All.
  2. Open an article in the Review state.
  3. Click Recall in the Knowledge form header.
    The system returns the state of the article to Draft, increments the version number by 0.01, and displays a message to the user.
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