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    Home Madrid Now Platform Capabilities Now Platform capabilities Knowledge Management Configure Knowledge Management Configure knowledge bases for a portal

    Configure knowledge bases for a portal

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    Configure knowledge bases for a portal

    Select which knowledge bases are displayed in a portal to view the associated knowledge articles. If no knowledge bases are configured, users can view articles from all knowledge bases in the portal.

    Before you begin

    Role required: admin

    Procedure

    1. Navigate to Service Portal > Portals.
    2. Select the portal for which you want to enable search for the desired knowledge bases.
    3. In the Knowledge Bases related list, click Edit.
    4. On the Edit Members form, move the desired knowledge bases from the available items in the Collection column to the Knowledge Bases List column.
    5. Click Save.
    Related tasks
    • Create a knowledge base

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    Release version
    Choose your release version

      Configure knowledge bases for a portal

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Configure knowledge bases for a portal

      Select which knowledge bases are displayed in a portal to view the associated knowledge articles. If no knowledge bases are configured, users can view articles from all knowledge bases in the portal.

      Before you begin

      Role required: admin

      Procedure

      1. Navigate to Service Portal > Portals.
      2. Select the portal for which you want to enable search for the desired knowledge bases.
      3. In the Knowledge Bases related list, click Edit.
      4. On the Edit Members form, move the desired knowledge bases from the available items in the Collection column to the Knowledge Bases List column.
      5. Click Save.
      Related tasks
      • Create a knowledge base

      Tags:

      Feedback

          Share this page

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