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Configure article helpful widget instance options

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Configure article helpful widget instance options

Configure the Knowledge Article Helpful widget instance options for the Knowledge Management Service Portal article view page.

Before you begin

Role required: knowledge_admin or admin

About this task

The article view page uses the Knowledge Article Helpful widget to allow users to provide feedback on the helpfulness of the article, display a confirmation message after a feedback is provided, and display the percentage of users who found the article to be useful. Use the widget instance options to customize these actions.

Procedure

  1. Navigate to the Knowledge Management Service Portal article view page.
  2. Control + right-click Helpful?
  3. Click Instance Options.
  4. Configure the desired settings for the Knowledge Article Helpful widget.
    Instance option Description
    Bootstrap color The color of the widget header.
    CSS See widget CSS for details.
    Show helpful percentage information Check box to enable the display of percentage of users who found this article to be helpful.
    Helpful Action Label Label for marking this article as helpful or not.
    Feedback Message Text that displays when the user marks the article as helpful or not.
  5. Click Save.
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