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Configure article helpful comments instance options

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Configure article helpful comments instance options

Configure the Knowledge Article Comments widget instance options for the Knowledge Management Service Portal article view page.

Before you begin

Role required: knowledge_admin or admin

About this task

The article view page uses the Knowledge Article Comments widget to allow users to rate an article, add a comment, or view existing comments for the article. Use the widget instance options to customize these actions.

Procedure

  1. Navigate to the Knowledge Management Service Portal article view page.
  2. Control + right-click the comments section.
  3. Click Instance Options.
  4. Configure the desired settings for the Knowledge Article Comments widget.
    Instance option Description
    Bootstrap color The color of the widget header.
    CSS See widget CSS for details.
    Other Options
    Show Star Rating Enables article rating.

    Available options:

    • Yes - displays article rating that enables users to select a rating threshold between 1 and 5.
    • No - hides article rating. Users do not have the option to rate articles.
    • Use system property - display or hide the ability to rate articles using article view properties.
    Show User Comments Displays the field for users to enter comments.

    Available options:

    • Yes - displays the field that enables users to enter comments for the article.
    • No - hides the field that enables users to enter comments for the article.
    • Use system property - display or hide the comments field using article view properties.
    Add Comment Label Label for the field to add comments.
  5. Click Save.
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