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Activate the Knowledge Management Advanced plugin

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Activate the Knowledge Management Advanced plugin

Activate the Knowledge Management Advanced plugin (com.snc.knowledge_advanced) to enable advanced features for Knowledge Management.

Before you begin

Role required: admin

About this task

The Knowledge Management Advanced plugin includes feature code and demo data.
The Knowledge Management Advanced Installer plugin (com.snc.knowledge_advanced.installer) is used to activate the Knowledge Management Advanced plugin.
Note: The Knowledge Management Advanced plugin is not automatically activated with the Knowledge Management v3 application.
This plugin performs two validation steps prior to activation.
  • Determines if there are any active Knowledge Management v2 knowledge bases.
  • Determines if there is a unique database index on the Number field. If a unique constraint has been added to the Number field, the plugin activation fails. Follow the instructions listed in KB0634959 to perform corrective steps to resolve the issue.

    You need access to HI to be able to view KB articles.

The Knowledge Management Advanced plugin activates the following features:

  • Article Versioning

    Customers must migrate to Knowledge Management v3 completely to use article versioning.

  • Article Subscriptions

    The Knowledge Management Advanced plugin activates the Subscriptions and Activity Feed Framework plugin (com.snc.activity_subscriptions).

  • Article Quality Index
  • Article Templates
  • In-Context Article Creation
  • External Content Integration

    Activating the Knowledge Management - External Content Integration plugin automatically activates the Knowledge Management Advanced Installer plugin.

  • Knowledge User Criteria Diagnostics
  • Actionable Knowledge Feedback

Demo data is included as part of the Knowledge Management Advanced plugin. If the validation step performed by the Knowledge Management Advanced Installer plugin completes successfully, the Knowledge Management Advanced plugin is activated automatically. However, the demo data is not included in this activation. To load the demo data, go to the Knowledge Management Advanced plugin page, click the Load Demo Data Only related link, and then click OK.

Procedure

  1. Navigate to System Definition > Plugins.

    A banner appears to notify you that you are in the All Applications page, which contains plugins and ServiceNow Store applications.

    Note:
    To redirect to the legacy list view for plugins, click the link.
    Legacy list banner
  2. Find the plugin with the filter criteria and search bar.

    You can search for the plugin by its name or ID.

    If you cannot find a plugin, you may have to request it from ServiceNow personnel. To request a plugin, follow the steps in Request a plugin.
  3. Activate the plugin.

    You can activate the plugin directly from the All Applications page or view more details about the plugin before activating it.

    • If you are certain that you have the correct plugin, click Install, and then click Activate in the dialog box that appears.
      Plugin dialog box
    • To view plugin details before activation:
      1. Click the plugin name.
      2. On the form, click the Activate/Update related link.
      3. On the dialog box that appears, review the dependent plugins.

        If your plugin requires dependent plugins, they are activated automatically when you activate your plugin if they are not active already.

      4. If demo data is available and you want to install it, click Load demo data.

        Some plugins include demo data, which are sample records that illustrate plugin features for common use cases. Load demo data when you first activate the plugin on a development or test instance. You can always load demo data later by clicking Load demo data only on the plugin form.

      5. Click Activate.
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